Volkswagen of Kirkland

In July 2020, my husband and I purchased a certified pre-owned 2014 Passat TDI SEL with 65,000 miles from a VW dealership, maintaining it diligently until switching to VW of Kirkland in 2023. On April 3 pre-owned 2014 Passat TDI SEL with 65,000 miles from a VW dealership, maintaining it diligently until switching to VW of Kirkland in 2023. On April 3rd, 2025, the car became inoperable, and after towing it to the dealership, we learned it needed a timing belt replacement. Shockingly, we were later informed it required a new cylinder head—almost the cost of a new engine. At our last maintenance in late January 2025, VW of Kirkland assured us the vehicle was in excellent condition, and all maintenance was performed. We trusted our service representative who was always kind and helpful, to informing us of any maintenance required. This situation is unacceptable. How is it that our Certified pre-owned Passat, which has been diligently maintained since its purchase at 65,000 miles, is now inoperable at a little less than 140,000 when it was serviced less than 3 months ago at which point we were told we had completed all recommended service? We are now forced to buy a new vehicle to replace our well-maintained Passat, well before we should have to despite our insurance company telling us that the dealership should have informed us of this needed maintenance! It's certainly confusing that our 2011 TOYOTA Scion Xd with 156,000 miles on it has, somehow, outlasted our certified-preowned Passat--a car well known for lasting 400,000 - 500,000 miles and backed by the supposed reliability and longevity of VW vehicles. More

This is a dealership that will shake your hand at the end of a deal and say thank you, we were slow today and our boss will be happy when we didn’t get a deal, and felt pressured but as long as their happy I of a deal and say thank you, we were slow today and our boss will be happy when we didn’t get a deal, and felt pressured but as long as their happy I guess. I was asked to bring in a spare key ($500 is savings for them) but when I brought in the key and told them the safety cover for me vehicle is missing they said your SOL.. I drove out of my way for them but seems like again I don’t matter. I won’t be coming back More

Have purchased multiple cars over the past 30+ years - Travis Spaeth was the most pleasant and professional salesperson I've worked with. Very professional and customer friendly personality interested in Travis Spaeth was the most pleasant and professional salesperson I've worked with. Very professional and customer friendly personality interested in OUR needs! Thanks Travis! More

Travis was great, he went above and beyond to make sure our experience was easy, fast and we were well taken care of before we purchased. our experience was easy, fast and we were well taken care of before we purchased. More

Travis was great! Super knowledgeable, answered any questions I had and a pleasure to work with. He made the car buying process a breeze! Super knowledgeable, answered any questions I had and a pleasure to work with. He made the car buying process a breeze! More

So far good service. Smooth process with no pressure on purchasing the vehicle. Gave all information I asked for and worked with me on my budget. Definitely glad I ended Smooth process with no pressure on purchasing the vehicle. Gave all information I asked for and worked with me on my budget. Definitely glad I ended up with this dealership after the horrible experience I had with another dealership. More

Was really responsive of my needs and was able to give me proper insight into vehicles and very understanding proper insight into vehicles and very understanding More

It was a good experience and there was good communication between everyone that was involved with the transaction between everyone that was involved with the transaction More

Travis was well informed and made the buying process feel simple. He took into account my needs and helped us make the right decision after showing us various options. I am happy with my Tiguan! Thanks! simple. He took into account my needs and helped us make the right decision after showing us various options. I am happy with my Tiguan! Thanks! More

Travis is the best salesperson. He helped me withe the purchase of my new GLI. He helped me withe the purchase of my new GLI. More