Volkswagen of Kearny Mesa

This place was terrible. We had been looking for a particular VW for a couple of months and had emailed this place. Wendy Tran responded with prefabricated emails unrelated to the questions I had aske particular VW for a couple of months and had emailed this place. Wendy Tran responded with prefabricated emails unrelated to the questions I had asked. So I figured I wouldn't judge the place on the internet sales department. So one day I got off of work a little bit early to look at the car we were interested in. I walked in that spoke with the receptionist who was decently nice. I told her that I wanted to look at a particular car and she got one of the sales guys. He said he could help, and that he was the sales manager, but when we were walking out to go look at the car he passed one of his sales guys and asked if he was busy and the guys said not at this moment. So I then explained to this guy what I was looking for and he fumbled for a little but then was able to eventually locate the vehicle. He asked if I wanted to take it for a test drive, but I told him that I didn't have a whole lot of time and that the car was for my fiancé so I would want her to drive it. He said that is alright, you can drive it to see how you like it and we can schedule a time when she can come down too. So I agreed and took the car for a test drive. That was all good but then when we got back he told me he had another appointment and then he passed me off to another salesman. So I then had to explain again what I was looking for all over again to a third person, and that I had a limited time. He wanted to run some quick numbers and disappears for a couple of minutes and I had to leave so I tracked him down to let him know that I had to leave and asked if we could schedule something for Sunday. The finance guy was pretty rude and then tried to play it off all nice saying he wished we had more time. I then had to explain the whole situation to him and asked that he call me back to schedule a time when we both had more time. I never heard anything back from them. Still being in the market for the car two weeks later, and the car still being available, we figured we would give them a second chance. This time my fiancé was available and we had plenty of time. We called ahead to schedule an appointment with Tony who was listed as the TrueCar representative. When we got there Tony was busy so they had another salesman help us. He was a nice guy and promptly got the keys and drove it around front to take it for a test drive. My fiancé drove it and then we decided to go inside to work out the details. We had a TrueCar quote and the salesman informed us that it would be pretty straight forward. He then went to make a file and I informed him that I had been here before and already drove the car. He went to look for it and informed me that he couldn’t find it so he would need to make a new copy of my driver’s license. I said that was fine and he took some basic information and went to go talk with the finance people, and this is when things went really bad. The one finance guy came out and told us that we needed to finance the car with them for at least 90 days to get the price that they guaranteed with TrueCar. When I told him that I didn’t see anything like that on the TrueCar guarantee he told me you wouldn’t find anything like that on the documentation and that was their own policy. He then walked away and we talked with the salesman for a little bit. Then another finance representative came by telling us about it being an option contract and the dealer could set things as they see fit. I asked about the TrueCare quote and the need to finance with them for 90 days and he said that wasn’t true, totally contradicting the other finance guy. I told him that is not what the other guys said and he went on about there being a contracts option. I told him we had financing and did need that and if they would be able to provide us with a quote. For the best part, after having been there for two hours, for the second time and numerous emails, the guys tells me, “Do you even really want to buy the car? You don’t have to buy the car, you can just leave. I can give the address of another TrueCar dealer if you want.” After that very rude comment, I responded with, “No, I just spend a lot of time researching and a couple of hours in this dealership for fun.” At this point we were pretty upset. The salesman was really nice and tried to smooth things over. He said he would work with the finance guys to try and get a number while we went outside to get some fresh air. The salesman came outside after about 10 minutes with a base price higher than the TrueCar quote with the only option being financing 100% of the car with them. I told the salesman thanks for trying, and then we left very disappointed with the whole experience. More

Went in to look at a 2011 VW Jetta with 15,000 miles advertised online. They couldn't find it due to one of their sales reps putting it up online the wrong way. After waiting about 30 minutes they found advertised online. They couldn't find it due to one of their sales reps putting it up online the wrong way. After waiting about 30 minutes they found it, saying that it could not be test driven until it was through their inspection process (which takes about 30 mins they said). So, I told them I was going to get dinner, then I'd be back to test drive the car. When I returned, they were already in the process of selling it to another buyer. This dealership has been nothing but a waste of time and a hassle. Not to mention the salesman (Phillip Greene) I was talking to basically seemed like this was his first time showing and selling a car. It seemed as though he had no idea what he was doing. I have bought 5 cars in my lifetime, and this was my worst experience so far. More

Steve and the entire team at VW Kearny Mesa were courteous and made the car buying experience fun and effortless. I ended up with a great car at a great price. courteous and made the car buying experience fun and effortless. I ended up with a great car at a great price. More

Roman Lopez and the VW Kearny Mesa dealership inspired me to comment. The staff made me feel very welcome and were extremely friendly. Mr. Lopez was a huge factor in my return use of the dealership as oppos to comment. The staff made me feel very welcome and were extremely friendly. Mr. Lopez was a huge factor in my return use of the dealership as opposed to the mechanic down the road. They were keen on granting me discounts for services rendered and am planning on using them in the future. More

"The" Best New Car Sales Experience When "The" Best New Car Sales Experience When selecting my new car, I wanted a vehicle that is safe, reliable, stylish, and high-quality. And I wanted a "The" Best New Car Sales Experience When selecting my new car, I wanted a vehicle that is safe, reliable, stylish, and high-quality. And I wanted a brand that I can be loyal to in the future. I found all those qualities with the acquisition of my 2013 Volkswagen CC Sport at Kearny Mesa Volkswagen. I made my first new car purchase in the 1970s, and have bought or leased many cars since then. In making those new car decisions over the years, I worked with many dealerships. I am pleased to say that Kearny Mesa VW is the best experience I have ever had with a car dealer. The credit for my positive review goes to Tony Cavaliere, the representative who helped me select just the right vehicle. Tony listened to every word I said, and when I described what I wanted, he confirmed every detail, and identified a vehicle that I am now thrilled to call my own. Tony Cavaliere and Kearny Mesa VW have set the bar high for customer sales, service, and appreciation. Tony personalized the selection process as though he was buying a car for himself or a family member. What impressed me was his integrity and candor about everything having to do with the vehicles I considered, including cost/financing, performance, options, and other factors, without trying to embellish anything. Tony is a real professional who took time to understand my wishes, and help me through the decision process at my own pace. There was never any pressure from Tony at any time during the sales experience – a refreshing change from my past car-buying experiences. If you decide you want a VW product, I strongly recommend Kearny Mesa Volkswagen for a pleasant, honest, and fair experience. More

I have been going to Kearny Mesa VW since they opened. I have an old golf, and my car has unfortunately had to take quite a few trips to the 'shop'---so I have gotten to know a bunch of the folks there, and have an old golf, and my car has unfortunately had to take quite a few trips to the 'shop'---so I have gotten to know a bunch of the folks there, and have found everyone to be great! Kathy is my service gal, and she has been/is wonderful. Service at the dealer as everyone knows isn't cheap, but hey they are the V-Dub experts. Kathy has been gracious and sympathetic when I've been bummed out about yet another bill, which I very much appreciate! (She also hinted that maybe it's time for a new car and I finally took her advice!) Chris Patterson is the Service Manager. He's a nice guy, and I like taking my car to a place where the SM has an honest looking face and looks like a good person. It's kind of comforting and reassuring. Each time I had to take my car in I got shuttle service or a loaner car. The shuttle people are always personable. Edgar who now works in service had been my driver a few times, and he's very amiable. I think it's a good reflection on not only him but the dealership that they promoted him! *So finally 'bit the bullet' and bought a new GTI a couple of days ago. Marisol was my saleswoman. I am THRILLED to have work with her!!!!!!!!!!!!!!!! She was amazing throughout the whole process,test driving a bunch of cars, negotiating prices (under the auspices of salesmanager JR), buying it, explaining features of my new car...A relatively seamless process. Marisol wasn't 'high pressure; but calm, knowledgeable, and patient. She made it a very positive experience! She's also in general seems like an easygoing & cool person. I HIGHLY recommend Marisol if you are interested in buying a new VW!!! I have met other Salesman there; Eric is very personable and is the consummate VW expert! Pedro is another and you will find him muy amable and charming! Mindy the finance gal also is friendly and professional. All in all like everyone I've met there! More

NEVER RECOMMEND TO ANYBODY this DEALER... SERVICE TEAM NEVER RECOMMEND TO ANYBODY this DEALER... SERVICE TEAM DOES NOT KNOW WHAT THEY ARE DOING... TECHNICIAN ONLY CONCERN IS HOW CAN I CHARGE MORE OR CREA NEVER RECOMMEND TO ANYBODY this DEALER... SERVICE TEAM DOES NOT KNOW WHAT THEY ARE DOING... TECHNICIAN ONLY CONCERN IS HOW CAN I CHARGE MORE OR CREATE PROBLEM TO CHARGE FOR FIX.. trust me!!!! More

My 1988 VW Cabriolet had a catastrophic failure of the steering wheel bearing, with some electrical and tune up needs. Most VW dealers just don't have techs that know or want to work on a car this old. He steering wheel bearing, with some electrical and tune up needs. Most VW dealers just don't have techs that know or want to work on a car this old. Herman Cook VW told me to go away. Turns out VW Kearny Mesa does like to work on A1 VW. Although the parts were VERY hard to find Roman and the tech made it happen. I was a big fan of Miramar VW and sad to see them close. VW Kearny Mesa is my new dealer! More

Edgar and Kathy were awesome. Edgar listened to my concerns and everything is top-notch. Kathy kept me informed and made suggestions that I declined at the time, but appreciate the enthusiasm to do a concerns and everything is top-notch. Kathy kept me informed and made suggestions that I declined at the time, but appreciate the enthusiasm to do a job correct the first time. The free loaner (brand new c c) was a very unexpected yet welcomed surprise. I didn`t even think to ask even though it was offered as I was mulling the thought! More