Volkswagen of Kearny Mesa

This dealer bombastically advertised a used 2019 Tiguan all over the net while the car was not even ready to be shown!!! When I contacted the dealer on Saturday the internet sales personal mentioned the ca all over the net while the car was not even ready to be shown!!! When I contacted the dealer on Saturday the internet sales personal mentioned the car won't be ready until Tuesday due to changing tires and some parts. She kinda insinuated that I could purchase the car and later pick it up without test driving. I don't know who's crazy enough to do that in the first place??!! Later she contacted me on Saturday evening saying the car is ready, I was dumbstruck beyond belief. I agreed to show up early Sunday morning to do the test drive. She also made it sound like that there are a bunch of people ready to jump and gobble-up the car if I didn't show up. The way she worded was "first come first serve ". Lo and behold, after driving for 40 miles to get to the dealership early in the morning after waiting for half an hour she stated the car went back for detailing and there will be NO test drive!!! I clearly stated that I am driving from North County and I was adamant to test drive the car. Long story short, after I expressed my displeasure for not being able to test drive her attitude was totally nonchalant knowing there will be other buyers in this crazy used car market to gobble up her xx. I would not recommend this dealership to anyone and if you have some respect for yourself don't let them treat you as an Insignificant buyer. They should earn your respect and your business not the other way around. More

Excellent customer service and attention to detail. Comfortable/confident withmypurchase Comfortable/confident withmypurchase More

I’m never buying a Volkswagen again! My Passat TDI broke in September 2020, and it is at the patio of the dealership Volkswagen Kearny Mesa waiting for parts until now. This week will complete 8 months that in September 2020, and it is at the patio of the dealership Volkswagen Kearny Mesa waiting for parts until now. This week will complete 8 months that a car under warranty can’t get fixed, because they have no parts. What good is a brand that can’t supply parts for a car under warranty? The worst part is, the car is being destroyed by the weather and for not turning the engine on for so long. It is at the patio of the dealership, and when I get it back, if I get it, will be probably a piece of garbage. And it’s not only that, I called multiple times the dealership and they still don’t have an ETA for the parts that are under warranty. They treated me very bad, even they being on the wrong, and never returned my calls. I tried to contact Volkswagen customer service as well, and nothing was solved. They don’t want to buy my car back, and also don’t have idea of when my problem will be solved. I used to work as a Lyft driver, so I’m not able to work with that ever since. At the beginning I thought, my car will be ready in a week, so I’ll just wait for that. The week become a month, so I started using my savings, thinking that it would be ready right on. Well, after 6 months all my savings were gone, and finding a job during the pandemic it was very difficult, since I’m doing an MBA, and I have classes during the day. After my savings were all gone, I had to ask for my family help, it’s humiliating. Volkswagen know all about that, and they don’t care. They simply don’t care about their customers. Volkswagen destroyed my life! And it is also destroying the environment! They lied about the carbon emission of this particular car, because they are greedy, and the only think they want is money! Do they care for their customers? Do they care for the environment? The answer is, definitely NO. So, think twice about giving your money for a company that does nor care about you and the environment! Think twice before buying something that when it breaks, it can’t get fixed! Think twice about getting the worst customer service! Don’t waste your money and your health for a lemon! Don’t ever buy a Volkswagen! #boycottvolkswagen Share it with your friends! Lets's make this public, so people can see what they do! Ps: I left the same review on Yelp some time ago, and yesterday again. Steve Taylor, the manager, answered in both of them saying to contact him by email and that he would solve my problem. I left some e-mails, tried to call and he never was there, left messages and he never called back! He just copy and paste an automatic message to appear that Volkswagen care! Well, they don’t. It’s just to stay beautiful in the reviews! More

Do not use this dealership! My husband and I walked in found the car we wanted to purchase and because we mentioned cash they seem fine until we got into the office. Not only did they tell us the discoun found the car we wanted to purchase and because we mentioned cash they seem fine until we got into the office. Not only did they tell us the discount rate was for lease/loan options but took a car from costing 15,000 to up to over 20,000. Unbelieveable! More

I was called by the sales person today afternoon, Mr. Steven Tran to visit the show room to sign my lease contract we were discussing past two days however in between on my way I have found another email Steven Tran to visit the show room to sign my lease contract we were discussing past two days however in between on my way I have found another email from this gentleman saying that the car we were discussion was sold to some other customer. Once I reached the showroom, Mr. Steven was reluctant to meet me, I really don`t know why? He really insulted me. More