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Volkswagen of Kearny Mesa
San Diego, CA
114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 114 reviews
April 16, 2024
Terrible customer service. Was told I’d have to schedule for test drive. Dealership was dead no customers around plenty of employees. Jay had zero ambition to sell a car. Will Was told I’d have to schedule for test drive. Dealership was dead no customers around plenty of employees. Jay had zero ambition to sell a car. Will definitely avoid this dealer. More
by Gstar99
Employees Worked With
“Jay”
April 16, 2024
I would give zero stars to this dealer. Got here today to purchase a Volkswagen GTI manual transmission. the dealership was empty I got approached by a sales guy name “J” or “Jay” no effort Got here today to purchase a Volkswagen GTI manual transmission. the dealership was empty I got approached by a sales guy name “J” or “Jay” no effort whatsoever to show the car nor he had the keys to show the vehicle. Upon asking to check the inside test drive the car I was told to purchase the car first. I have never in a million years heard that. I have been a Volkswagen owner for years, after today’s experience I might change my mind or just go electric with a Tesla. More
by Loramartina
Employees Worked With
“J” or “Jay”
April 12, 2024
We always have a great service at the VW Kearny Mesa location. We’ve been to other dealership and we prefer to take our cars to the Kearny location. Everyone is always helpful, efficient and reliable. location. We’ve been to other dealership and we prefer to take our cars to the Kearny location. Everyone is always helpful, efficient and reliable. More
by Silvssss
Employees Worked With
Emily
April 11, 2024
Volkswagen of Kearny Mesa has outstanding service and their team is professional and friendly. I bought my volkswagen Tiguan back in 2021, and every time I go in for the routine maintenance on my vehicle their team is professional and friendly. I bought my volkswagen Tiguan back in 2021, and every time I go in for the routine maintenance on my vehicle Sal and Emily in the service department take the time to go above and beyond to help me with whatever questions and concerns I may have. I recently went into the dealership to seek help after having my tire blow out on the freeway coming home from work. Sal and Emily were able to check to see if they had a replacement tire for me and had me in and out of the dealership in amazing speed. All I have to say is Volkswagen of Kearny Mesa takes really good care of its customers, and I have been a loyal patron for the last seven years. More
by Jason McNeil
Employees Worked With
Sal and Emily
March 22, 2024
This VW service center has always taken care of my TDI Sport wagon. Service manager Eduardo was excellent. He advised me regularly during the servicing of my car. I will request Jim every time when the wa Sport wagon. Service manager Eduardo was excellent. He advised me regularly during the servicing of my car. I will request Jim every time when the wagon needs something done as I have 108,000 miles on the car. The agency spotlessly clean, coffee was good and available, the chairs were clean and comfortable, I could watch the news on a nice big TV while I waited for my ride back home. If you have a VW, go to this service group!!! More
by Milo
Employees Worked With
Eduardo
March 20, 2024
I was given excellent service from everyone, especially from John. If I could have given him more than 5 stars, I would have given him 10! Thanks again John. You are great at your job. from John. If I could have given him more than 5 stars, I would have given him 10! Thanks again John. You are great at your job. More
by enchanter1
Employees Worked With
I didn’t work with anyone from sales
March 20, 2024
Isaac took care of me and getting my car setup! Everyone was super helpful and informational on what all my car needed and performed very well on my car. I was in to drop it off and picked up quick Everyone was super helpful and informational on what all my car needed and performed very well on my car. I was in to drop it off and picked up quickly with no waiting around. Thanks so much Isaac for your wonderful customer service skills! More
by Liam Oneil
Employees Worked With
Isaac
