Volkswagen of Kearny Mesa

Hello. My name is Joe Edwards. I gave your dealership a one star review that can be seen here. https://www.google.com/maps/reviews/@32.8141013,-117.1382 My name is Joe Edwards. I gave your dealership a one star review that can be seen here. https://www.google.com/maps/reviews/@32.8141013,-117.1382401,13z/data=!4m5!14m4!1m3!1m2!1s112333430126467726656!2s0x80dbff955506195d:0x5b769d1141e00539?entry=ml&utm_campaign=ml-le-16203013&coh=232776%2C232776 I did not think it could get worse, but here I am. I was forced by my leasing company to bring the car back and you guys really screwed me over this time. I dropped the car off at 9:15am with the understanding that it could be here all day. I never received an update. I started calling to get an update at 5pm today. I ended up calling nine times in total and did not get any type of answer until I showed up at the dealership and demanded that I get my car back. Earnest was the service person this time and he actually lied right to me suggesting that I gave permission to have the car be here overnight. That is preposterous. I need the car for work tomorrow and the following day. I never would have agreed to that. Not one call was made to me even though I was promised an update. Is it standard procedure for you to keep a car overnight without notifying the customer? Again I find that preposterous. Needless to say I will never come back here for any type of service and I will be giving this dealership another bad review as soon as I can. I ended up having to argue with people here in order to get my car. This really is amongst the worst customer service I have ever experienced. Based on everything I have seen from this dealership I assume this email will end up in the trash immediately. I just thought you should know (whoever you are) that your place of business is just that bad. I will be contacting the owner as well FYI. More

Service department is trash. Kept my vehicle for 3 days and initially it was for EOD. I left out of town and went in to pick up vehicle on a Sunday Nobody let me know that serv Kept my vehicle for 3 days and initially it was for EOD. I left out of town and went in to pick up vehicle on a Sunday Nobody let me know that service is closed on Sunday Waste of time No loaner vehicle. More

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can. They understood my situation and cooperated with me at the best extent that they can. More

As always, what a great experience. The service member made us feel welcome and comfortable. Even though other fixes came up there was no pressure to get them done. And he explained the The service member made us feel welcome and comfortable. Even though other fixes came up there was no pressure to get them done. And he explained the need so well. Highly recommend going here. More

Thank you VW Kearney Mesa. DESTROYED my lovely little car. My electric roof stopped working. It got jammed in a semi open position. I had the car towed to a 3rd party garage o DESTROYED my lovely little car. My electric roof stopped working. It got jammed in a semi open position. I had the car towed to a 3rd party garage on may 19th. On may 22nd they informed me they garage told me had managed to close the roof but couldn't fix it as they didn't have the correct tools. At this point the car was fully drivable apart from the roof didn't work, but cosmetically it was good. They advised me to take it to VW as they could fix it with the correct tools. I dropped it off and VW did a video of the car with an estimate of $10,000. I negotiated with them just for the roof that it would be in fully working order for $4200, all in, taxes, roof fixed and cosmetically the same as when i took it in. They agreed, so i signed off on the work. After 1 week they still hasn't got back to me, so, i called and was told, we need to order parts which would take a week to arrive. That week came and went, after me chasing them, i was informed, we need more parts, so it's going to take another 2 weeks. Week 3 came and still no call back, i called and was told, they couldn't figure out what the issue was but they suspect the hydraulic pump wasn't working, the service guy on the phone said, and i quote " i hope you're sitting down". A new pump is $4000. I was flabbergasted and told him, no way is that happening. I was advised i could buy one online and bring it to them and they would install it. The service tech even gave me the website to get it from in Oregon. I ordered a refurbished hydraulic pump which cost $850, and i would send the old one to that company and they would reimburse me $200. VW installed it and i was contacted by the service manager to say, your car is ready for collection. We are now at week 6 people. I got to the garage and sat in the office and the service manager said, ok, you need to pay us the $4200 for your car. I said, i want to see my car first before i give you anything, i do not trust these people at all. This is when i saw the car and was totally shocked. I couldn't believe they had ripped my car apart and were trying to get me to just drive it away in the condition that it was in, saying it was fixed. The roof went up but the sunroof still didn't work. I was then told, oh, by the way, it won't close properly as the other garage has twisted the roof chassis and it would need a new roof entirely. Only $11,000 !!!! I told them, they had agreed to fix my car for $4200 and there was no way i was paying them for that. They doubled back and said, the tracks on the roof are misaligned as the other garage had damaged it. I reminded them that i had the quote from the other garage stating that fact but NOW they are just finding that out.. and telling me it's more money. At this point, we are at week 8. I refused to pay them any money and was told by the service manager that they would not release my car to me unless i paid for the work done. I asked, what work did you do? They said they fixed the roof. But it was still broken and the car was wrecked. His answer was, well it was broken when you brought it in to us. Which is why i brought it to you too fix, we had an agreement for $4200 you would have my electric for working properly and the car would cosmetically look like it did when i gave it to you. The service Manager offered me the trade in blue book price for my vehicle of $7,800 trade in price and i told him no, give me the full blue book price for destroying my car. He refused saying it was already broke when i gave it to them. They lied on multiple occasions to me and made attempted to pass on the blame to me saying the car cosmetically wasn't in a good condition when i gave it to them. Lies... long story short, this has been going on for 8 weeks and i wanted it finished. I ended up paying $3000 for them destroying my car, not too mention parts which were ordered by never used, and received a check for $5000 for my car. More

Had to bring in my car for a simple software update, was also due for an oil change so I figured I get it all done at the same time. VW website advertised an oil change plus tire rotation for $120. I made t also due for an oil change so I figured I get it all done at the same time. VW website advertised an oil change plus tire rotation for $120. I made the appointment on line with a description of the offer of $120. I dropped off the car and was quoted $170. Questioning the quote I was told "oh you mean the deal with the tire rotation included ?" Yes. The next day I was given a final quote of $120 plus a $40 tire rotation !!! called and again was given some unexplained excuse but after some going back and forward I was given my final $120 charge for me to approve. This simple of a service should not have been this difficult. More

Disappointed in this dealership's sales practices and it's a reminder that you have to be vigilant when purchasing from a dealership because they will always try to sneak in additional charges. I purchas it's a reminder that you have to be vigilant when purchasing from a dealership because they will always try to sneak in additional charges. I purchased a used car and was told by the sale person multiple times that I was required to purchase Theft Protection and Reinstall 360 ($2000) on the car. Even after I questioned the two changes multiple times, he told me there was nothing he could do about it. Once I got home I realized the paperwork that I signed said you do not have to purchase those 2 items to purchase a car. Although I signed it, they have you sign probably around 20 documents and rush you through them so I took the sale person's word when I shouldn't have. Additionally the whole process took over 3 hours. My husband recently purchased a car from Carvana - no waiting 3 hours, no deceptive sales people and no hidden charges. More

VW of Kearny Mesa was great! ! They were fast and took care of my vehicle ! They were fast and took care of my vehicle More

Friendly atmosphere, no pressure sales. Easy to deal with. Friendly staff makes you feel relaxed during the buying process Easy to deal with. Friendly staff makes you feel relaxed during the buying process More

Gus made my lease process so easy and fun! He’s professional, kind and knowledgeable. 10/10 recommend !!!! He’s professional, kind and knowledgeable. 10/10 recommend !!!! More