Volkswagen of Inver Grove

Great service! They will work with all your needs and and they will do what they can to get you the best deal for you! Great Dealership! They will work with all your needs and and they will do what they can to get you the best deal for you! Great Dealership! More

No pressure sales Worked with Darrel he did a wonderful job. He listened to my needs and worked with my budget. He did not try to upsell me something I could not afford Worked with Darrel he did a wonderful job. He listened to my needs and worked with my budget. He did not try to upsell me something I could not afford. He made sure the car was fully detailed before I left the dealership. More

Great Customer Service Kristen Petty was not only polite. She listened to my wishes and gave me exactly what I wanted. Her peers were also very nice by coming over and sayin Kristen Petty was not only polite. She listened to my wishes and gave me exactly what I wanted. Her peers were also very nice by coming over and saying hello. That is what I call great customer service and friendly staff. Thank you, Kristen More

Darrel Hanson made buying my car a pleasure Darrel Hanson was an extremely friendly, personable, and informative salesman. I never felt like he was hiding anything from me about my 2016 Jetta, a Darrel Hanson was an extremely friendly, personable, and informative salesman. I never felt like he was hiding anything from me about my 2016 Jetta, and he was eager to answer all questions I had and go above and beyond to make sure my time an the Volkswagen Inver Grove dealer was positive. Rollen Otness was also very informative and professional. He did a great job not only explaining all the financial stuff to me, but also giving his own personal stories on owning and operating a Volkswagen. Thank you to both Darrel and Rollen for making my buying process go so smoothly, and keep up the amazing work guys! More

Ask for Rick Dutton Rick Dutton is a very enthusiastic sales person who will make sure you get everything you want. He is very customer focused. Ask for him! Rick Dutton is a very enthusiastic sales person who will make sure you get everything you want. He is very customer focused. Ask for him! More

great experiance just went to the dealer to look and test drive. met with Darrel and bought the car. the professionalism that he displayed was great, there was no pres just went to the dealer to look and test drive. met with Darrel and bought the car. the professionalism that he displayed was great, there was no pressure at all I felt that I was in the drivers seat through the entire process the finance dept really went out of their way to get me a great rate and put everything togeather More

Customer for Life Our experience with Kristin Petty and Inver Grove VW was refreshingly positive and a fun experience. I can’t believe I’m saying that about a car buyin Our experience with Kristin Petty and Inver Grove VW was refreshingly positive and a fun experience. I can’t believe I’m saying that about a car buying experience, but it was actually enjoyable. From the moment we walked in the door and were greeted, my husband and I looked at each and knew we found a dealer for life. We connected with Kristen instantly and cannot wait to buy our second car from Inver Grove VW! More

Worst dealer ever . Do not trust them. I will NOT recommend them, definitely recommend to STEER CLEAR of this dealership. They do a hack job of service and their lif . Do not trust them. I will NOT recommend them, definitely recommend to STEER CLEAR of this dealership. They do a hack job of service and their lifetime packages are lies just to get you to buy. First, they put their service packages on new "used" cars that are not Volkswagen without anyone there with the real knowledge to work on the specific car. So be careful about their "service packages" even if it's a new car. I opted in for every top plan they had available. Yet, I was charged 150$ for a spare fuse from my box to be moved into a different spare slot. When the contract says $100 or less. At the first oil change, I was going to bring my own oil but didnt have time to stop for it so I went with the oil that is best for my specific car. They neglected to tell me that it would be substantial more than the total they gave me. While also leaving the last of a quart jug on the floor of my car. They also had me wait many hours for a oil filter, then wait longer because they forgot they needed a plug ring. I took my car there for 3 oil changes, each one proving to me to be horrible customer service. They also allowed the car I bought to leave without making sure the reverse lights work correctly. The employees play around too much with their more fun cars, I've been told not many of the mechanics there know how to even drive a manual and the ones that do don't know how to very well. I have reason to believe they played around with this car too much and curb smashed it because they dont understand awd with that much power and tried to hide it by squeezing it tightly between cars in the parking lot making it difficult to really scope out the car. I stopped bringing my car here for service after 3 oil changes, I tried to give them a chance to provide good service to me. They failed to do so. Now, the experience with their company during a total loss has been extremely frustrating as they are taking their time doing their part which is costing me. They act like I am not important, taking entire days just to respond. They've had plenty of time to provide results. It will become a legal issue if they continue to neglect their professional duties. I would not buy from this company ever again. They are not a dealer for the people. I've even seen them straight up lie to the customer while I was sitting in the lobby saying that they couldn't fix what was wrong with their car without another appointment when I know it was an incredibly easy issue. They lack integrity. More

A Lasting Impression Buying a car is stressful - being 22 years old, I definitely felt very intimidate by the prospect, and honestly, I could have very easily been taken a Buying a car is stressful - being 22 years old, I definitely felt very intimidate by the prospect, and honestly, I could have very easily been taken advantage of. However, working with Sales Associate Darrel Hanson made the process very easy, I felt like I got a great deal, and he helped find an amazing car within my budget. Overall, I am elated to be in my 2019 Jetta, and the entire experience, from the initial test drive, to working with the finance team, and even after buying the car when I had questions about a few features- the experience I had was terrific. I cannot emphasize how much of a role Darrel Hanson played in making a lasting impression, and representing not only this dealership, but VW as a whole. More

A Smooth Transaction We purchased a certified vw at Inver Grove and Darrel did a knock out job of serving us and making the purchse process clean and comfortable. I would We purchased a certified vw at Inver Grove and Darrel did a knock out job of serving us and making the purchse process clean and comfortable. I would recommend him and the Dealership to anyone interested in a Volkswagen. We have had service work done here in the past as well and have always had a positive experience. Thanks for all you did, Darrel! More