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Volkswagen of Garden Grove

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.9
134 Reviews
Welcome to Volkswagen of Garden Grove. When you need a new Volkswagen, you can always count on us. We have all the models you are looking for including the popular Tiguan, Atlas, and Jetta. What’s more, we also have an impressive pre-owned inventory that has all the quality that you want and need. We are also here for any service that you need. With our friendly service department, we can handle basic maintenance, major repairs, and even auto detailing. We work on all makes and models too. Volkswagen of Garden Grove is a family-owned dealership and a proud member of the Circle Auto Group. We’ve been serving customers since 2008, and we look forward to serving customers in this great Garden Grove community for many years to come. From Garden Grove, we can serve all the surrounding areas too including Orange, Yorba Linda, Anaheim, Anaheim Hills, and more. Throughout our history, we’ve been a top-rated dealer and we even have one of the highest customer service scores in the VW Group of America. Whether you go on Yelp, CarGurus, or any other dealer rating site, you will see that Volkswagen of Garden Grove is a dealership that you can count on.
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10800 Trask Ave

Garden Grove, CA

92843

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Showing 134 reviews

December 18, 2022

Their general manager (Fred) is dishonest. Now, I’m someone who has bought or leased more than 20 cars in my life. So when I tell you that this guy is literally the only manager to give me h More

by Marcus
Recommend Dealer
No
Employees Worked With
Fred Ward
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Dec 29, 2022 -

Volkswagen of Garden Grove responded

Marcus, I do apologize for the time it took to respond due to life threatening family issues. That is the reason I had my service Advisor get your car back in and replace the tire monitor systems, which I agree one of the new ones we installed was also bad and had to be done twice, My apologies. As to the new brakes and pads that we installed, we did replace them with new aftermarket rotors and pads before you had inquired on the vehicle. We were assured and have double checked that they are ok to use. I would be more concerned that the place you use and trust for your service is suggesting the things they are and told you that you needed a oil change only after we just changed the oil with the correct recommended oil and filters

Jan 13, 2023 -

Marcus responded

The aftermarket pads and rotors were the source of incessant high pitched squealing every time I came to a stop, or used the brakes in city traffic. Therefore I had to spend $1350 having an experienced Lexus mechanic install OEM pads, rotors and shims. This was an absolute MUST to make the car reasonably drivable. Now the squeaking is completely gone. You guys simply blew it by putting aftermarket brakes on an F Sport Lexus Luxury Sedan. I’m sure you don’t put aftermarket rotors and pads around on high performance trade-in Volkswagens before reselling them. Right.? Your inspection also failed to catch that the ball joints and bushings were cracked and worn. Fortunately the warranty I purchased from you covered the $2,400 in parts and labor for ball joints, bushings, and front lower control arms that Lexus no longer offers separately from the bushings that were cracked ($2,400 is what I paid for the warranty so the warranty has already paid for itself). As for the oil change, I chose to do that because I wasn’t confident that your mechanics put the right oil in the car either, for $95 this was an easy decision. For all I know they used non-synthetic oil, the wrong viscosity, and maybe a cheap aftermarket oil filter. My biggest issue with Garden Grove Volkswagen is this: At the time of purchase I was assured by you personally that you would stand behind the car if anything went wrong soon after I bought it. You even gave me anecdotes of other buyers who had major failures soon after purchase who you then took care of. But instead of doing what you told me you would do, a month later when I had to physically drive to your office to get you to speak with me, you told me you only made $750 on the sale and you could not do a think to help me. So you went back on your word, explained to me that your were back home in Tennessee dealing with a family emergency, and could not respond to my emails or phone calls for three weeks. As if there was nobody else who you could have forwarded my emails to, and directed them to put in the right brakes. The truth is that many other customers of yours have posted similar disappointments. The other truth is that when you use aftermarket parts, and incorrect sized aftermarket air filters to save few bucks you run the risk of having this happen to your customer. Altogether, my Lexus needed $4,500 worth of parts and labor to be properly sorted out. Reviews like this one are likely to make people think twice about buying from you. Is it really worth it?

December 02, 2022

Chris was super helpful throughout my EV buying process. Where some salespeople barely know what an EV is, Chris knew the product inside and out and spent the significant time needed to set-up apps, show m More

by Lookyaaa
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 26, 2022

I drove for an hour to the dealership. The associate I dealt with was didn’t know the difference between a panoramic roof and a hard roof. So, not someone you want to put trust in. Or he’s More

by darin.anthony
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Kelly
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Dec 29, 2022 -

Volkswagen of Garden Grove responded

Mr. Darin, As when you were here, we agree that the window sticker plainly reads as per the copy on our website that the car has (Panoramic Roof with Projected Polestar Symbol) We did notify polestar and have corrected our site under descriptions but cannot change Polestars mistake on their Window Sticker. Again we are sorry for the wrong Window sticker produced by Polestar.

October 16, 2022

Chris's expertise and helpfulness were unparalleled. The dealership was professional and pleasant in every respect. More

by apostman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 01, 2022

Chris was friendly, knowledgeable and efficient. He made this car buying experience a pleasant experience. I would definitely recommend contacting Chris for VW sales assistance. More

by p_steskal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2022

beware of this dealership, they told us the 2018 we purchased has a full factory warranty, including the aftermarket suspension that came with the car they sold us. Within the first week, the aftermar More

by Timothy
Recommend Dealer
No
Employees Worked With
Fred Ward, Gary Wills
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August 08, 2022

Chris, was super helpful since the beginning of my search on line and in person, when I went for the test drive, he made me feel like he trusted me, he told me to go on the freeway, he also explained all the More

by sanren17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Chapa
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August 06, 2022

good customer service and easy people to talk they help you to get the best car for you. More

by philip_alvarado2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2022

I like to do business in my hometown, Chris is a great salesman, the price was great Thank you More

by cardenas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2022

Chris was terrific. He knows everything about the cars he's selling. Super friendly and professional, and up front with all the ins and outs of the business. Thanks! More

by julie.ruhlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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