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Volkswagen of Gainesville

Gainesville, FL

4.6
1,126 Reviews

3737 N Main Street

Gainesville, FL

32609

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Showing 1,126 reviews

August 04, 2018

They were awesome Scott and Nick were super nice and helpful with anything we asked. Very accommodating and very friendly. They even gave us a free car wash for our cur More

by dpedraja85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Wright, Norman "Nick" Gerard
Aug 06, 2018 -

Volkswagen of Gainesville responded

We are so glad to hear it! Thanks so much for the awesome review!

August 03, 2018

Mileage Service Professional, timely, affordable, courteous, clean & orderly facility. Nice friendly personnel, have been dealing with same crew for as long as I have More

by aspillaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Jenkins, Bruce Weeks
Aug 06, 2018 -

Volkswagen of Gainesville responded

Thank you very much for your wonderful review! We appreciate it.

August 03, 2018

2005 VW Beetle Starter Repair I received expectational service at this dealership. Everyone involved went above and beyond to help me get back on the road as soon as possible. More

by MORMELLYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Melvin, Paul Acevedo, Walter Jenkins
Aug 06, 2018 -

Volkswagen of Gainesville responded

This is exactly what we love to hear! Thanks for the great review!

August 03, 2018

Good experience, Got decent deal,no hassle,Delt with Brennan on internet deal Was pleasant,Bree was very helpful and organized.I would recommend calling her for help More

by ronaldaregen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica McCarthy, Derek Schoening, Brennan Rowe
Aug 06, 2018 -

Volkswagen of Gainesville responded

Thanks so much for the awesome review, Ronald!

August 02, 2018

Not satisfied I spent 3 hours waiting for a light to be replaced. Was not told that the part had to be picked up from another dealership in the area until i had be More

by THEGRANTS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Misty Melvin
Aug 03, 2018 -

Volkswagen of Gainesville responded

We can understand your dissatisfaction and we apologize for the lengthy wait. We appreciate your detailed feedback and will make sure to forward this to management. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

August 02, 2018

In and out I was in and out. I walked in with a goal and completed that goal: Getting a new car! The process was quick and easy. I am a loyal Volkswagen customer More

by KYNTARA9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Melvin, Nathan Foreman, Joe Albert, Derek Schoening
Aug 03, 2018 -

Volkswagen of Gainesville responded

We are so glad we were able to help you meet your goals! Thanks for the amazing review. enjoy your new car!

August 02, 2018

Always great to deal with General manager Paul A great experience from General manager Paul and his great team. We as always feel like family when we Purchase from Paul and his team More

by JERRYMAMAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sweat, Paul Acevedo, Nathan Foreman, Nick Bowers, Bill DeSantis, John Haller, Derek Schoening, Reggie Davis, Norman "Nick" Gerard, Brennan Rowe
Aug 03, 2018 -

Volkswagen of Gainesville responded

We couldn't have asked for a more outstanding review, Jerry! Thank you so much!

August 01, 2018

Service Kelly treated me great. Had me in and out in no time. It was convenient and fast. Would definitely recommend this service dept to everyone. More

by JTKESSLER93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Grier
Aug 02, 2018 -

Volkswagen of Gainesville responded

We are glad to hear that Kelly made your visit with us easy and stress-free! Thanks for the amazing review!

July 30, 2018

Misty is Awesome! Above and Beyond!! Always makes sure all of my needs are met in a timely manner! She is super accessible which is incredibly helpful! Thanks Misty!!! You are awesome:)) More

by ROBBIRICHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Melvin
Jul 30, 2018 -

Volkswagen of Gainesville responded

Thank you for your awesome review!

July 29, 2018

Misty and the service crew go above and beyond. We have always been treated with respect. Misty is the ONLY service advisor I will deal with. Her knowledge and expertise of the Passat TDI has always More

by KIMADAMSLUKESWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Melvin
Jul 30, 2018 -

Volkswagen of Gainesville responded

We agree that our team is amazing from top to bottom and Misty is a huge part of that. Thank you for recognizing her excellence and for your five stars!

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