Volkswagen of Gainesville

I had an overall amazing experience! Freddie, Michael, and the whole entire staff was nothing short of marvelous and they created the best experience I’ve had in my life! 100% satisfied! Freddie, Michael, and the whole entire staff was nothing short of marvelous and they created the best experience I’ve had in my life! 100% satisfied! More

Amazing! It was a very smooth painless transaction. I did not have to spend the whole day at the dealership. Thank you. It was a very smooth painless transaction. I did not have to spend the whole day at the dealership. Thank you. More

We felt deceived because they did not disclose the car was a rental; they just said it had one owner. They also required us to purchase a $3000 warranty that we did not ask for. was a rental; they just said it had one owner. They also required us to purchase a $3000 warranty that we did not ask for. More

Purchase experience was good but vehicle quality control is lacking. Had to spend over $1,000 to replace front & rear brake pads and the rear rotors less than a week after purchasing the vehicle. Also had t is lacking. Had to spend over $1,000 to replace front & rear brake pads and the rear rotors less than a week after purchasing the vehicle. Also had to replace the brake fluid as that notification was active once I learned how to use the system. VW of Gainesville should have replaced the front & rear brake pads and replaced the brake fluid prior to selling. Manager, Bree, contacted me saying she would look into it and get back with me but 3 weeks later, no response. Once deal is done, they don't care! More

Alex and Daniel were super helpful and able to get me into an amazing Jetta! into an amazing Jetta! More

A fantastic team from the top down and beautiful dealership! The care about you and meeting your needs! dealership! The care about you and meeting your needs! More

The service department and dealership as a whole is all good and prompt to me good and prompt to me More

Had engine replaced in October and the dealer kept my car for a month. Car continued to have issues with EPC and Check engine light but advisor Edwin suggested the could diagnose anything if there were no li for a month. Car continued to have issues with EPC and Check engine light but advisor Edwin suggested the could diagnose anything if there were no lights. I explained the light kept coming on and off. After riding 15000 miles over the 12000 warranty on the new engine the dealer claimed I need three fuel injectors and that my warranty expired and the staff has been EXTREMELY rude and laughed at the fact I couldn’t afford the 3500 repair. I do not recommend VW or this auto shop. Extremely rude and they don’t actually fix anything. If you’re a woman BEWARE. More

Good dealer ship with great people that work with you to get you what you want get you what you want More

Pablo Callau is an excellent sales representative. He went out of his way to answer questions, and he even made a test drive from my home possible. Bree Vandal was reasonable in finalizing a price. He went out of his way to answer questions, and he even made a test drive from my home possible. Bree Vandal was reasonable in finalizing a price. The entire experience was positive. More