Volkswagen of Gainesville

Amazing customer service!!! I bought my first car ever and the salesman, Nathan, was able to find me the perfect vehicle. He found a 2017 Passat in my favorite color and the rid I bought my first car ever and the salesman, Nathan, was able to find me the perfect vehicle. He found a 2017 Passat in my favorite color and the ride is incredibly smooth. Everybody there was helpful!!! More

Amber is awesome! Amber went above and beyond to help me after my car was damaged from the hurricane! She worked hard to make sure I got the best service for the best p Amber went above and beyond to help me after my car was damaged from the hurricane! She worked hard to make sure I got the best service for the best possible price. Although it was a stressful situation, she made it a lot better and I am very grateful to her! Thanks! Jessica More

Misty in Service Dept. Misty did an awesome job as service adviser in the service department. She was quite helpful and kept me informed about the progress of the repairs t Misty did an awesome job as service adviser in the service department. She was quite helpful and kept me informed about the progress of the repairs to my vehicle. It was a pleasure to work with her. More

great people, excellent service! My experience at Volkswagen of Gainesville has been the best ever in my life. I am so grateful about getting my new car there and the professional My experience at Volkswagen of Gainesville has been the best ever in my life. I am so grateful about getting my new car there and the professional treatment they gave me. Mrs. Kalindi McAlpine, you are awesome! More

Easy to Buy a Car Customer Rep Thomas Arnett make it so simple for me to walk in and buy a great used vehicle for my college student. He found a car on their lot that Customer Rep Thomas Arnett make it so simple for me to walk in and buy a great used vehicle for my college student. He found a car on their lot that had our price point and low mileage. He acknowledged that I wanted to allow my student to co-sign our loan so that he could earn some credit cred (!), and along with the Finance Director, made it happen! From the time we walked in the door until the time we left with a new (used) car, it was about 3 hours which was exceptional and so appreciated. Personnel kept checking on us to make sure we were comfortable. After going home, I realized I had made a mistake in judgement regarding extended overages. Panicked, the next day, I call the Finance director and he had a "no problem" attitude. Even sent someone to the credit union to retrieve my loan application before it was serviced. Can't say enough about Volkswagen. This last purchase has our family driving 3 very safe and attractive used vehicles. We are Volkswagen customers for life! More

Amber Vital Amber Vital is one of the best service advisors ever. She is professional and provides excellent customer service. I always know I am doing the right Amber Vital is one of the best service advisors ever. She is professional and provides excellent customer service. I always know I am doing the right thing when I take my car to her and its being taken care of. More

GREAT Had a great experience with Brad had all thing in order to make this an easy process. I enjoyed the customer service experience at the dealership Had a great experience with Brad had all thing in order to make this an easy process. I enjoyed the customer service experience at the dealership More

Service department We had to get out Volkswagen serviced recently at Volkswagen of Gainesville. Amber was out service advisor and did an amazing job. She was very friend We had to get out Volkswagen serviced recently at Volkswagen of Gainesville. Amber was out service advisor and did an amazing job. She was very friendly, and explained everything that needed to be done to our vehicle. They dealership had to keep the vehicle overnight waiting for parts to stove. When we were away from the dealership Amber kept us informed on what was going on with our car. One of the best service advisors that we habe had at the dealership. More

Great experience! I worked with Amber and she was really great. She is very personal and competent and happy to help! The entire staff were friendly as well. I worked with Amber and she was really great. She is very personal and competent and happy to help! The entire staff were friendly as well. More

Under hurricane Irma pressure Visiting Gainesville due to evacuation from south Florida due to hurricane, my car was doing a funny noise and behavior. Decided to have it checked a Visiting Gainesville due to evacuation from south Florida due to hurricane, my car was doing a funny noise and behavior. Decided to have it checked at Volkswagen of Gainesville even though no malfunction light was on. They found the problem using their technology and the part to be replaced was not in stock. Knowing the hurricane was coming next day and I was going to be stranded without my car and not knowing when the part was going to arrive , the did the impossible to get the part the same day!! The whole team was friendly!! More