Volkswagen of Freehold

PSA: DO NOT DO BUSINESS AT VW of Freehold ! !!!!! I don’t usually do this but considering I almost got into a terrible accident yesterday due to this I wanted to share so it doesn’t happen to an !!!!! I don’t usually do this but considering I almost got into a terrible accident yesterday due to this I wanted to share so it doesn’t happen to anyone else. My husband took my suv to the service dept last week bc there was a terrible noise whenever I pushed my brakes. After keeping my car there for two days the service manager stated that there was nothing wrong with my car and that they couldn’t hear the noise whenthey took it on a test drive. I asked her multiple times if they actually checked my brakes and she said they did and that my brakes were fine. I picked up my suv and the sound was even worse and in the bad rain yesterday I almost got into a terrible accident while trying to brake. My husband took my suv to another dealership today and they told him that there was zero chance that VW of Freehold actually even looked at my brakes bc if they did they would have immediately been able to see that my brakes were completely worn down and both my pads and rotors needed to be changed immediately. When I called VW again today to ask for the 4th time if they even looked at my brakes the service manager said she wasn’t sure and even though she sees a multipoint inspection in the computer she would need to check with the tech to see if they actually looked. SO BASICALLY I was lied to multiple times that they actually looked at my brakes, they clearly never did and risked getting into a terrible accident due to pure negligence and irresponsibility on their part. And before anyone says just go somewhere else - since I bought my car from this dealership (which they also lied to me when buying my car so I should have known better) in order to keep my extended warranty I HAVE to get my car serviced here!!!! DONT BUY OR GET YOUR CAR SERVICED HERE.. you have been warned!!!! More

I have been going for oil changes for 30 years now and this was the WORSE experience ever. What is the point of having an appointment when it is still going to take over 2 hours?! I asked that question a this was the WORSE experience ever. What is the point of having an appointment when it is still going to take over 2 hours?! I asked that question and I was told they have a lot of scheduled appointments. Well, don’t schedule them that tight. The attitude was one of “well I’m here all day working so I really don’t care how long you sit here”. I was not the only oil change customer sitting there for over 2 hours! More

Our salesman Z was not upfront with us on the price of the available VW ID.4 Pro that we drove an hour to test drive before noon on Thursday. He would not give my husband a price until we agreed we wanted the available VW ID.4 Pro that we drove an hour to test drive before noon on Thursday. He would not give my husband a price until we agreed we wanted to buy the car then presented us a deal we were supposed to absolutely love at 6K over the MRSP! I asked him for the sticker price 3 times but it was never presented to us. I eventually went out to the vehicle and took a picture of the sticker price before my very agitated and disappointed husband and I left the dealership without the vehicle we were expecting to buy. 2 senior citizens in search of a new EV with a $7500 Federal Tax credit. More

Sam are sales person was so nice That was the best baying car experience ever Thank you baying car experience ever Thank you More

Great experience. Sales Person Sam was very friendly and made the transaction quick and without any issues. I would recommend this dealership, sales and manager Austin Sales Person Sam was very friendly and made the transaction quick and without any issues. I would recommend this dealership, sales and manager Austin are extremely friendly and not pushy. They work with you and understand everyone has different needs and budgets. Great and easy lease. More

Such a great experience! If you’re thinking about leasing/buying, ask for Jim! He was knowledgeable and realistic about pricing. Great environment with even better people. Th If you’re thinking about leasing/buying, ask for Jim! He was knowledgeable and realistic about pricing. Great environment with even better people. Thanks for helping me find the best fit, I love my Tiguan! More

Called to make my service appointment. Was given a date that worked for me. Got to the appointment and someone assisted right away. Great service Was given a date that worked for me. Got to the appointment and someone assisted right away. Great service More

The salesman mr Krishna was very kind and answered all my questions.he told me what to expect and the dealer service available for me. questions.he told me what to expect and the dealer service available for me. More

Came to Volkswagen of Freehold to trade in my 2021 Tiguan for a 2022 Tiguan. The experience from start to finish was excellent. My salesperson Sam did an excellent job on explaining the process and setting for a 2022 Tiguan. The experience from start to finish was excellent. My salesperson Sam did an excellent job on explaining the process and setting up my vehicle. More

The worst dealership I have ever dealt with! Stay away and buy elsewhere! Purchase the extra wheel insurance for a new vehicle and when I went to get a repair found out the dealership never paid the insur and buy elsewhere! Purchase the extra wheel insurance for a new vehicle and when I went to get a repair found out the dealership never paid the insurance company for the policy. Andrey Kostenko finance Manager & Vincent Service Manager said they would take care of it but after multiple phone calls and emails nothing was done and no responses. Stay away and buy elsewhere! More