Volkswagen of Fort Myers

This is the 4th car we bought from this dealer. I am very unhappy with this purchase. I was told it has the same options that we had on the car we traded in but it does not have most of the options I am very unhappy with this purchase. I was told it has the same options that we had on the car we traded in but it does not have most of the options at all. Tried calling the salesman that sold us this car with several time with no return phone car. The new car Has dirty window and the delivery was not good except fii oh r connecting our phone. Nothing was explained to us about any options if any at all. Sensor are very important to which seems to be none existent. To make the short, we seem to have down graded and not up graded. There are many more options that I thought I was getting but didn’t. I do need a response. 631-905-6666 Thank you Detlef Vetter More

Outstanding sales team - Jimmy, Tony and Jordan were very responsive to my issues. Then, after the sale Cameron jumped in to help show me the car's features. responsive to my issues. Then, after the sale Cameron jumped in to help show me the car's features. More

Eric and the crew at Ft Myers VW were very helpful and Jimmy helped us with a fair deal. Jimmy helped us with a fair deal. More

Everyone I dealt with from the sales consultant to the business manager to the general manager were very professional and easy to work with. Very good car buying experience. business manager to the general manager were very professional and easy to work with. Very good car buying experience. More

Great experience from start to finish. Gary and Brantley took great care of me, are very knowledgeable and did not put any pressure on me. It’s the first time I actually enjoyed my auto Gary and Brantley took great care of me, are very knowledgeable and did not put any pressure on me. It’s the first time I actually enjoyed my auto purchase experience. I would definitely work with Gary again next time I need to purchase a vehicle. More

Good relationship prior to the sale but after it was a different story. I did not get the paperwork on the warranty for the finish and interior as I was told I would get. Called several times no return c different story. I did not get the paperwork on the warranty for the finish and interior as I was told I would get. Called several times no return call. Paid to much taxes according to the Alabama tax people and I tried to tell them that when I got the car. Not good. More

Excellent car buying experience. The staff were all very friendly, helpful and efficient. Highly recommended. The staff were all very friendly, helpful and efficient. Highly recommended. More

Best car purchase experience I ever had. They made everything super easy and they went above and beyond to be helpful. They made everything super easy and they went above and beyond to be helpful. More

Gary Erickson always takes care of his customers. The General Manager and Finance Manager made the buying process a breeze. Highly recommend. The General Manager and Finance Manager made the buying process a breeze. Highly recommend. More

First off, Joe was extremely Professional and Honest. Thats the only good thing! We drove 6.5 hours (One Way) to purchases a 2018 Ford Expedition. Vehicle drove fine and was in pretty good cosmetic condi Thats the only good thing! We drove 6.5 hours (One Way) to purchases a 2018 Ford Expedition. Vehicle drove fine and was in pretty good cosmetic condition. When we first test drove the vehicle, we were inside of the vehicle when we started the engine. Ran fine and sounded fine; therefore, we handed them a check and was out the door with the Expedition. When we went to leave, I was standing outside the vehicle when my wife cracked the engine. I heard a weird noise for a split second, and asked Joe what the noise was. He responded, " Not real sure, but the vehicle has checked out by OUR mechanics, and we could not sale the vehicle if there was anything wrong with it." I took his word for it and we drove 6.5 hours home. Once we get home, we crank the vehicle again, and again there was the noise. I have a mechanic look a the vehicle, and to a shocking surprise the engine has a bad Cam Phaser. I contact the dealership and the manager told me "Well you did by a used vehicle." Such as slap in the face! More