Volkswagen of Fallston

Sold me the car online much higher mileage then stated on lo This is the exact email I sent over 3 weeks ago with no response. Hi Frank and Teena This email is a week late as I had to fly out on Sunday aft This is the exact email I sent over 3 weeks ago with no response. Hi Frank and Teena This email is a week late as I had to fly out on Sunday after getting the car late Saturday afternoon to help my 88 year old mother. I’m writing this email as I’m pretty disappointed in the condition of the 2018 BMW 430i I purchased from your Dealership. I was told their was a minor chip on the door edge of the passenger door, and a bug splatter on the lower fascia. That was all! I was told and sold a car with 10,650 miles on it, and that’s what our contract has on it. SO I THOUGHT! So to say the least I was pretty pissed when the vehicle arrived with 12,034 miles on it. Roughly 1,300 extra miles on it. The car has scratches on the rear deck lid in two places. Scratches on the driver’s door. Dents above the drivers door Handle. A door ding in front of the rear drivers tire. A small dent just below the back drivers window. A dent behind the passenger door on back panel. A scratch on the passenger door. A couple rock chips in the hood. The bottom spoiler is all scratched up so bad the yellow plastic is showing. when pointed out to Teena the driver said their was no interest in addressing the issue. I trusted both of you and your Dealership. Is his how you conduct your day to day business, or just internet sales? Attached are some photos. I will wait for your response on how to rectify these issues, especially the mileage as this is fraudulent to the DMV, myself, and the lending institution. The car has not moved since delivered. The driver of the transporter has given me his personal contact information and is willing to get a certified letter stating the mileage on the car when picked up and delivered. Hope we can work something out before we have to get other people and or legal parties involved. More

Great experience Robert and Josh were awesome great experience. They helped us make a great buy on a really nice Chevy Cruze and understood what we needed. Thanks guys Robert and Josh were awesome great experience. They helped us make a great buy on a really nice Chevy Cruze and understood what we needed. Thanks guys, great job!!! More

Thank you! Went to the Bel Air location about two weeks ago for a Mazda 3 that turned out to be at the Aberdeen location. They had it brought to the Bel Air loca Went to the Bel Air location about two weeks ago for a Mazda 3 that turned out to be at the Aberdeen location. They had it brought to the Bel Air location the next day with no issues. I worked with Teena who truly made me feel comfortable and happy with my choice. I have had no problems with the car. She was extremely knowledgable and had an answer for all my questions. The entire staff was extremely pleasant, even after we were there well past closing time finishing the paperwork. Thank you all! More

Wow that was easy!! I went to this dealership to see a car I found on Truecars.com, so I had no idea what to expect. I had an appointment with Teena, and it got awesome I went to this dealership to see a car I found on Truecars.com, so I had no idea what to expect. I had an appointment with Teena, and it got awesome from there!! Teena was there to meet me when I came in, and she was clearly busy...but never showed it, and never let me feel like I was unimportant...actually, just the opposite. She made me feel like I was extremely important, and that she genuinely cared that I was having a good experience from the test drive (which was fun!), to the buying process and then the driving away in my new beautiful Land Rover! Notice I left out the "haggling process"? That's because there wasn't one. I have bought many cars, from many places, but this was by far the best experience I've had. The entire team there really jived, and made you comfortable..I got a great car, at a great price, and felt like I made a friend in 3 hours....Not too shabby! Loved the experience, Love my car, and love my new friend, Teena! Side note, she also saved an old CD I missed in the disc player when cleaning out my old disgusting car, and she called me to let me know it was there for me pic up anytime! Great customer service! More

Average On my first visit the car I wanted to look at was at Aberdeen location. So I waited 2 hours when I was told it would be 20 mins to have the car driven On my first visit the car I wanted to look at was at Aberdeen location. So I waited 2 hours when I was told it would be 20 mins to have the car driven to Cooks location. After waiting 2 hours and no car I decided to leave and just come back in the morning to give them time to deliver the car. Well I come back the next morning and the car is still in Aberdeen. I now thought the dealership very unorganized! Or they didn't care or thought I was coming back. The only bright spot was that I found a car I liked and I purchased it and my salesperson Kerra was sincere and genuine. More

Amazing dealership that cares about their customers! I went there with one vehicle in mind... a Dodge Ram. Teena Cardoni made the whole experience calm, easy and fun. The dealership worked hard to get me I went there with one vehicle in mind... a Dodge Ram. Teena Cardoni made the whole experience calm, easy and fun. The dealership worked hard to get me a good deal. I wasn't able to take the truck home the same night (fixing a mirror that I already was aware of) so Teena hooked me up with a reliable cool loaner vehicle. If you are looking for a new or preowned vehicle go see Teena at Cook VW. She doesn't do this just for the sales, she takes time to get to know each customer and truly cares about your wants and needs. Thanks Teena! More

Lies, lies and more lies!!! Drove over 7 hours. Lied to about price, about car being damage, about car being fixed, every other word was a lie. It was the most horrible experienc Drove over 7 hours. Lied to about price, about car being damage, about car being fixed, every other word was a lie. It was the most horrible experience with trying to buy a car I have ever endured. I would never go back here again!! Please don't waste your time or your money!!! More

Excellent!! Our sales Rep Basil was awesome! He was attentive to our needs and expectations. Never any high pressure tactics like most dealerships and reps that Our sales Rep Basil was awesome! He was attentive to our needs and expectations. Never any high pressure tactics like most dealerships and reps that we visited. The entire staff at Cook Volkswagen was awesome..... Evan, Josh, Robert and everyone was kind and friendly. We will be recommending Cook to all of our family and friends. More

My new VW purchase This was my second purchase at Cook VW--Karra was most helpful, knowledgeable, going the extra mile to see me through the buying process. Joshua was a This was my second purchase at Cook VW--Karra was most helpful, knowledgeable, going the extra mile to see me through the buying process. Joshua was also very knowledgeable, easy to talk with and helped me complete the finance portion of the purchase. Thank you All! More

Amazing service With all the dealerships to choose from, Cooks VW sets it's self apart with outstanding deals and amazing customer services. Our sales person Kara was With all the dealerships to choose from, Cooks VW sets it's self apart with outstanding deals and amazing customer services. Our sales person Kara was 5 stars all the way!! More