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Volkswagen of Fallston
Fallston, MD
268 Reviews
About Volkswagen of Fallston
Serving Harford County for over 50 years!!
Volkswagen of Fallston, formerly Cook Volkswagen, has been serving Harford County and the Baltimore, Maryland area for over 50 years. Introducing the new VW of Fallston – where we're combining clear, upfront Sonic Automotive Pricing with nationwide inventory and exceptional customer care. It’s the same amazing staff and location, now powered by Sonic Automotive.
We put more Volkswagens on the streets of Harford County than anyone else. Our friendly team is here to assist, not dictate the sale. Visit our store to have all your questions answered, or shop thousands of new and pre-owned vehicles online. In all ways, you drive the sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 268 reviews
November 12, 2024
Easy to make an appointment. The only suggestion will be not to wait all day for my car when my appointment was at 9:30 am and my car was ready at 4 pm The only suggestion will be not to wait all day for my car when my appointment was at 9:30 am and my car was ready at 4 pm More
by carinegolden
Employees Worked With
Gerardo Mendoza
September 04, 2024
Worked with Joe Porter to sell my car. Great experience. Joe was honest, kind, and easy to work with. They wasted no time and played no games. Highly recommend this dealership for anything Great experience. Joe was honest, kind, and easy to work with. They wasted no time and played no games. Highly recommend this dealership for anything you need. More
by mac33c
Employees Worked With
Joe Porter
April 27, 2023
Let me tell you about my experience at Volkswagen of Fallston. On April 11 2023 I went to put gas in my car, I could not get the gas door open. I took it up to the dealer. They got the door open. They b Fallston. On April 11 2023 I went to put gas in my car, I could not get the gas door open. I took it up to the dealer. They got the door open. They broke the end off of the piece that locks the door. They said it was not working. The service advisor said we ordered you another one. I said I will be back up here in two weeks for brakes and an oil change. He said it will be here for you. The very next week I stopped by to make the appointment, I asked about the part for the gas lid. This service advisor said what part nobody ordered that part. He said it will be here for you when you come in for your brakes and your oil change. Three days before my appointment I stopped by again, and asked another service advisor. He said no one ordered that part. This is now THREE different service advisors. I stood there while he ordered it. It gets more interesting. The day of my appointment, I had an 8 am appointment. I got there at 7:45 they were going to do brakes, oil change tire rotation. and fix the gas door. I was going to wait. I said to the advisor, I'm going walk down to Burger King have breakfast and read the paper. At 9 am my phone rings the advisor says the part for your gas door is not here, I said OK go ahead and do everything else. He said what do you mean. I said I'm scheduled for brakes, oil change and tire rotation. He says its not in the computer. It's in mine they sent me an email to confirm. I left Burger King and started walking back to the dealer. I will be 79 in two months this is no easy task for me. When I get back to the dealer my car is still sitting where I left it one and a half hours ago. It has not moved. I could go on, but you get the picture. Inept is too kind of a word for this service dept. More
by range1
Employees Worked With
Liam, Mike, and i think another Mike
March 10, 2023
I recently purchased a used Dodge truck from Volkswagen of Fallston and found the experience to be quite refreshing. Hunter, the sales rep, was no-nonsense and easy to talk to. He let the truck, and the ca of Fallston and found the experience to be quite refreshing. Hunter, the sales rep, was no-nonsense and easy to talk to. He let the truck, and the care they took with it, sell the vehicle. No xx. I also found Josh, their finance person, was also quite honest about the sale. Although he mentioned the all the add-ons that always come with buying an automobile, he didn't push and took no for an answer the first time. More
by john
Employees Worked With
Hunter
February 05, 2023
I work at a dealership of another brand and I know how hard it is to create a positive buying experience. These guys get it! We bought a new Jetta recently and the experience was as any purchase should hard it is to create a positive buying experience. These guys get it! We bought a new Jetta recently and the experience was as any purchase should be: comfortable, not adversarial. We got a great deal on a new car and a more than fair trade value on our old Nissan. We left happy and never felt that they were trying to get every last dime from us. Larry and Charles provided a great new car buying experience. 100% would recommend. More
by bisone
Employees Worked With
Charles and Larry
January 10, 2023
When going to Volkswagen of Fallston, ask for Teena. She’s very knowledgeable and goes above and beyond for her customers. You’ll never find a more reliable, trustworthy sales person in the business. She’s very knowledgeable and goes above and beyond for her customers. You’ll never find a more reliable, trustworthy sales person in the business. More
by Stephen
Employees Worked With
Teena Cardoni
