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Volkswagen of Eau Claire - Service Center

Eau Claire, WI

4.6
373 Reviews

373 Reviews of Volkswagen of Eau Claire - Service Center

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September 01, 2023

Tyler was great, smooth purchase process and the vehicle is just what we were looking for. Would definitely make the trip to Eau Claire to purchase another vehicle. More

by NSPRAU
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Konkel
September 01, 2023

Jonathon was great! He got me in the next day after the part came in. More

by DANO38MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Weinfurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

set up appointment 3 weeks in advance and drove 100 miles to appointment only to find out they didn't have parts needed to complete repair. so now after a 200 mile round trip and a whole day I have to do it More

by TRFOSS_1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Weinfurtner
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Love the service staff, super helpful and knowledgeable. I think the point of sale pictures and videos are so great! It’s cool to get the personalized video from the technician. Also the shuttle is a fanta More

by GKPETRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
August 31, 2023

Went in for a scheduled appointment to fix a CEL on a new vehicle and issue was not resolved. This was the 2nd appointment regarding the issue which the dealer had scheduled to fix. Dont schedule appoint More

by Ynotrol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Honda
August 29, 2023

The receptionist was chatting / flirting with the food delivery man while I waited for service when I arrived. I waited 1 hr. 25 minutes for an oil change . Finally went to check on things and my car was More

by TKRATHBUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Honda service department
August 26, 2023

3 months ago they told me my paint blister might me covered by my warranty. I have contacted them 3 times since then and get the run around. They always say yhey will get back to me but never do. More

by steuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Weinfurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2023

I have been without air conditioning for at least 6 weeks. Driving with my windows down was no solution in this heat. More

by EMBEME
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Weinfurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

Jonathan kept me up to date with the progress of my vehicle and consulted me promptly when a decision needed to be made. Very pleasant, competent and easy to work with! More

by GRAHAMPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Whitman
August 20, 2023

I went in for a new tire and it took 1 hour and 15 minutes, which seemed very excessive. I ask for them to NOT wash my car as I have a detailer that puts special coatings on my car to protect paint a More

by MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dapartment
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