Volkswagen of Eau Claire - Service Center

I am treated well and given as much information as possible about the work on my Audi. However, I think (perhaps) the work is slightly overbooked. It seems a bit much to wait three hours to have new t possible about the work on my Audi. However, I think (perhaps) the work is slightly overbooked. It seems a bit much to wait three hours to have new tires installed, alighted and balanced. More

Always friendly service with the willingness to explain what’s happening and/or what is wrong. The customer waiting area is excellent. what’s happening and/or what is wrong. The customer waiting area is excellent. More

I have Honda crv not a VW. Did this come to me by mistake? Anyway, I went to Vance on factory’s recall re ac issue 8/2 and it didn’t get fixed until 9/7. Mighty slow. Did this come to me by mistake? Anyway, I went to Vance on factory’s recall re ac issue 8/2 and it didn’t get fixed until 9/7. Mighty slow. More

Quality selection of automobiles. Staff was very patient in answering all my questions and concerns, every detail was taken care of. Made the process fun and painless. Staff was very patient in answering all my questions and concerns, every detail was taken care of. Made the process fun and painless. More

The staff are courteous and helpful. They took care of an extensive recall issue for me a while ago and did a good job. I think they would ordinarily do just fine. But I was a bi They took care of an extensive recall issue for me a while ago and did a good job. I think they would ordinarily do just fine. But I was a bit disappointed this time because it was my second visit for the same problem. I am no closer to a solution than I was after the first visit. The tech repeated the same diagnostic procedure as was done on the first visit even though it did not identify the problem at the time. I had hoped that we would have picked up where we left off on that visit and moved further down the diagnostic tree. But, there was no attempt to move forward, only to repeat the first unsuccessful procedure. I will try one more appointment, but at $185 per visit, if they do not move down the diagnostic tree I will have trouble recommending them going forward. More

I took my car up there. Not sure what was gonna happen. They ended up fixing it within 2 days. Amazing, amazing place can't thank them enough. Not sure what was gonna happen. They ended up fixing it within 2 days. Amazing, amazing place can't thank them enough. More

Very slow service. No communication to very little . With customers and within their departments. Vehicle is still not done, and we’re coming up on 3 months. Can No communication to very little . With customers and within their departments. Vehicle is still not done, and we’re coming up on 3 months. Cannot comment yet on work, as I don’t know yet. Maybe sent out the survey a bit early. More

Service was completed thoroughly in a reasonable amount of time and I was pleased with my experience of time and I was pleased with my experience More

Excellent service, got me in and took care of the problem quickly. I am visiting Eau Claire from out of state and had an issue with my car, they helped put me at ease by handing the issue easily for me. quickly. I am visiting Eau Claire from out of state and had an issue with my car, they helped put me at ease by handing the issue easily for me. More

Courteous interactions with staff Apologetic and informative regarding a bit of a delay Comfortable waiting area informative regarding a bit of a delay Comfortable waiting area More