Volkswagen of Eau Claire - Service Center

set up appointment 3 weeks in advance and drove 100 miles to appointment only to find out they didn't have parts needed to complete repair. so now after a 200 mile round trip and a whole day I have to do it to appointment only to find out they didn't have parts needed to complete repair. so now after a 200 mile round trip and a whole day I have to do it all over again! the only positive was the rip in dashboard that was caused by service tech during a recall was fixed. had 10 am appointment and didn't get car back till 5:30. total day gone sitting at dealership. More

Love the service staff, super helpful and knowledgeable. I think the point of sale pictures and videos are so great! It’s cool to get the personalized video from the technician. Also the shuttle is a fanta I think the point of sale pictures and videos are so great! It’s cool to get the personalized video from the technician. Also the shuttle is a fantastic extra and the drivers are kind. More

Went in for a scheduled appointment to fix a CEL on a new vehicle and issue was not resolved. This was the 2nd appointment regarding the issue which the dealer had scheduled to fix. Dont schedule appoint new vehicle and issue was not resolved. This was the 2nd appointment regarding the issue which the dealer had scheduled to fix. Dont schedule appointments if you dont have the parts! More

The receptionist was chatting / flirting with the food delivery man while I waited for service when I arrived. I waited 1 hr. 25 minutes for an oil change . Finally went to check on things and my car was delivery man while I waited for service when I arrived. I waited 1 hr. 25 minutes for an oil change . Finally went to check on things and my car was sitting there waiting, but no one informed me it was done. The cost was almost double of what I pay elsewhere. And when I mentioned I had a long wait, I was not offered an apology.Not happy with my experience to say the least.. More

I have been without air conditioning for at least 6 weeks. Driving with my windows down was no solution in this heat. weeks. Driving with my windows down was no solution in this heat. More

3 months ago they told me my paint blister might me covered by my warranty. I have contacted them 3 times since then and get the run around. They always say yhey will get back to me but never do. covered by my warranty. I have contacted them 3 times since then and get the run around. They always say yhey will get back to me but never do. More

Jonathan kept me up to date with the progress of my vehicle and consulted me promptly when a decision needed to be made. Very pleasant, competent and easy to work with! vehicle and consulted me promptly when a decision needed to be made. Very pleasant, competent and easy to work with! More

I went in for a new tire and it took 1 hour and 15 minutes, which seemed very excessive. I ask for them to NOT wash my car as I have a detailer that puts special coatings on my car to protect paint a minutes, which seemed very excessive. I ask for them to NOT wash my car as I have a detailer that puts special coatings on my car to protect paint against wear and tear (which is costly), and it was wet when I went to leave. Also, I was there in June for an oil change, which they said I needed new air filters. I declined the service (and never replaced myself) and when I checked out during my most recent visit the gentleman reviewed all the check points and said the air filters were supposedly fine. So 2 months ago they said the filters should be replaced but now there were good. Seems like there is some dishonesty happening to raise my bill. More

The service is usually done pretty quickly and the team there is pretty thorough and efficient. there is pretty thorough and efficient. More

Service advisor was wonderful! He greeted me with a smile despite the fact that I was running a few minutes late, assuring me that my delay wasn’t a problem. He asked me about the He greeted me with a smile despite the fact that I was running a few minutes late, assuring me that my delay wasn’t a problem. He asked me about the service dog I had with me and was supportive of the unusual visitor. He even offered a free car wash after the service. More