Volkswagen of Eau Claire - Service Center

From the first phone call when I talk to Mark in parts and he gave me all the information that we needed to order the parts and they got them in right away. Tyler in service did an excellent job. He commu and he gave me all the information that we needed to order the parts and they got them in right away. Tyler in service did an excellent job. He communicated With us very well and they moved our appointment earlier because they knew my daughter was without a car away from home at college. There were some troubles trying to get the repair done but they stuck with it and got it done right.Tyler did an excellent job communicating with me and my daughter and they even had a shuttle service so my daughter could drop her car off and pick it up. I would definitely recommend your dealership Thanks Kevin and Savana Brandt More

My service advisor, John, took great care of me, and made sure all the items I had concerns with were checked out and repaired. As well as scheduled an additional appt. needed to take care of a new ite made sure all the items I had concerns with were checked out and repaired. As well as scheduled an additional appt. needed to take care of a new item found. More

It’s pretty efficient, reminder of apt. is nice Vac and washing car is great. is nice Vac and washing car is great. More

Very accommodating and friendly service people. I had a need for a specific date for service and the scheduler found a way. This Audi dealer is a pleasure to work with. I had a need for a specific date for service and the scheduler found a way. This Audi dealer is a pleasure to work with. More

The staff are friendly, knowledgeable, and caring. Great customer service and great vehicles have kept me a loyal customer! Great customer service and great vehicles have kept me a loyal customer! More

Great service! ! Since the work was done my car has been running wonderfully. I am so appreciative of everyone ! Since the work was done my car has been running wonderfully. I am so appreciative of everyone More

The issue is not with the service writes and Tyler does and excellent job. The issue relies on the fact that a repair that should have been done months ago by the first technician whom didn’t do the full j and excellent job. The issue relies on the fact that a repair that should have been done months ago by the first technician whom didn’t do the full job was redone by the second. In the process the broken part was jury rigged to make a sort of repair. I was never alerted to this and is unacceptable. More

I am treated well and given as much information as possible about the work on my Audi. However, I think (perhaps) the work is slightly overbooked. It seems a bit much to wait three hours to have new t possible about the work on my Audi. However, I think (perhaps) the work is slightly overbooked. It seems a bit much to wait three hours to have new tires installed, alighted and balanced. More

Always friendly service with the willingness to explain what’s happening and/or what is wrong. The customer waiting area is excellent. what’s happening and/or what is wrong. The customer waiting area is excellent. More

I have Honda crv not a VW. Did this come to me by mistake? Anyway, I went to Vance on factory’s recall re ac issue 8/2 and it didn’t get fixed until 9/7. Mighty slow. Did this come to me by mistake? Anyway, I went to Vance on factory’s recall re ac issue 8/2 and it didn’t get fixed until 9/7. Mighty slow. More