Volkswagen of Eau Claire - Service Center

This was a is a continuing unpleasant experience. Car experienced a collision and went to the body shop in October 2020. Finally last week. (Jan. 4, 2024) the car could be picked up. Before driving Car experienced a collision and went to the body shop in October 2020. Finally last week. (Jan. 4, 2024) the car could be picked up. Before driving the car 20 miles it was found to have coolant spewing all over. It is now waiting for the VW service to tow it back to hopefully fix that problem. As far as I can tell the car must not have been tested for safety and soundness before being released to customer. More

Very professional, thorough and friendly. I was kept up to date on my vehicle with no surprises. I was kept up to date on my vehicle with no surprises. More

Great service as always. Easy and convenient, everything is well explained and gone over after the service is done! Easy and convenient, everything is well explained and gone over after the service is done! More

The entire service department is fantastic. Their communication is amazing and I was informed about issues my car was having. Thank you for the great customer service! Their communication is amazing and I was informed about issues my car was having. Thank you for the great customer service! More

I have always had great service ever since I bought my car here six years ago. car here six years ago. More

Attentive and thorough. Always explain everything and go above and beyond. I have bought 4 vehicles from Ken Vance VW and had them all serviced there. Highly recommend! Always explain everything and go above and beyond. I have bought 4 vehicles from Ken Vance VW and had them all serviced there. Highly recommend! More

Got in for service and they were willing to give me and my wife a loner to go to the mall. Gave me a call when they were finished and we drove home. Did a great job on washing my car too. I'll be back. my wife a loner to go to the mall. Gave me a call when they were finished and we drove home. Did a great job on washing my car too. I'll be back. More

Tyler and James were so helpful in making my van safe again and answering any questions I had. Quick responses any time I called and had my van back to me just in time for the holiday! Will definitely r again and answering any questions I had. Quick responses any time I called and had my van back to me just in time for the holiday! Will definitely return More

Upon arrival I was treated warmly , everyone was professional in handeling my questions, nice accomodations while waiting. Would recommend to other's. professional in handeling my questions, nice accomodations while waiting. Would recommend to other's. More

Staff is friendly and courteous although the dealership seems to be under staffed. The building was renovated this year. seems to be under staffed. The building was renovated this year. More