Volkswagen of Eau Claire - Service Center

Very unhappy with my last visit for service. Got new tires and oil change... service called and said my battery needed to be replaced...because it was sluggish when they started it to bring in Got new tires and oil change... service called and said my battery needed to be replaced...because it was sluggish when they started it to bring in for work. It had sat out in your lot all night in cold temps so I am not surprised. I said no thank you and took to another place to have the battery tested. The battery is perfectly fine. Ken Vance said I needed an unnecessary $650 battery. (the place that tested battery would of replaced it if necessary for $350) Ken Vance said I needed to other things done as well but after the battery situation i have zero trust in your credibility. This will be my last time using your dealership for anything sales or service related. More

Tyler is such a personable and approachable service manager. He looked up an issue that he wasn’t sure about and got back to me before I left from my visit.He answered my questions thoroughly and it wa manager. He looked up an issue that he wasn’t sure about and got back to me before I left from my visit.He answered my questions thoroughly and it was a pleasant and comprehensive interaction. I hope he is there the next time I’m in! This is a valuable employee… Worth not losing him! More

Positive experience all the way around. Work was done efficiently, communication was thorough, and estimated price was on point. Work was done efficiently, communication was thorough, and estimated price was on point. More

Always great service! Love the personal touch of the note from the tech that worked on my car. Love the personal touch of the note from the tech that worked on my car. More

Visits haven’t always been perfect, but this visit was good. They were very understanding with my work schedule, and the car appears to be running perfectly now. Generally the atmosphere this service / de good. They were very understanding with my work schedule, and the car appears to be running perfectly now. Generally the atmosphere this service / dealer projects is really pleasant, keep up the good work! More

There has been an issue with my Electrical Problems: Electrical issues, such as malfunctioning sensors, faulty wiring, or problems with the infotainment system, since I have owned the vehicle brand new. Electrical issues, such as malfunctioning sensors, faulty wiring, or problems with the infotainment system, since I have owned the vehicle brand new. The service center keeps saying they do not detect an issue but it is ongoing. More

Tyler was so professional and courteous and patient in helping me navigate the issue I was having with our Audi. He explained in detail ( and with a video) how they worked at allaying my concerns. The t helping me navigate the issue I was having with our Audi. He explained in detail ( and with a video) how they worked at allaying my concerns. The time and effort was invaluable. More

Volkswagen Audi of eau Claire has been a very convenient and reliable place to take my vehicle. and reliable place to take my vehicle. More

Great service as usual - Love having my car washed following the service call. It was spotless! following the service call. It was spotless! More

Great experience every time I bring my car in. Very concise service and explanation of the work being done and always very friendly and helpful. Thank you! Very concise service and explanation of the work being done and always very friendly and helpful. Thank you! More