Volkswagen of Eau Claire

I purchased a 2020 Chevy and it was a mostly positive experience. Sales staff were very nice, price was fair, and overall the only pressure I felt at any time was when I was being sold all the extras: wa experience. Sales staff were very nice, price was fair, and overall the only pressure I felt at any time was when I was being sold all the extras: warranty, etc. However, their pre-sale inspection does not cover "maintenance" issues. For me, this meant that after I purchased the car I had to also pay for the following: - floor mats (unexpectedly the car did not come with any floor mats) - extra key fob (only came with one) - cabin and engine air filters - transmission fluid drain and recharge (which was apparently quite overdue as the fluid was black, according to my trusted personal mechanic) Fortunately the sales manager was wonderful to work with and was able to timely negotiate 50% of my costs for the transmission fluid work and engine air filter, which felt mostly fair. Hard to imagine transmission fluid not being checked as part of their inspection prior to sale of any used vehicle. No other significant issues were discovered by my mechanic. Positives: Love that they delivered to my house out of town at no extra cost. Also had a nice long test drive before I purchased. I also received a free initial oil change, which took 1.5 hours on a Saturday morning. Overall I give this experience a 4 because of the extra work I had to do and pay for once I purchased it even though I had purchased a zero deductible warranty, and because the sales staff were good to work with. Would definitely consider using this dealership again for another vehicle. More

Everyone that I worked with at Volkswagen of Eau Claire were friendly and easy to work with. They got me in for service and updated me throughout the whole process! were friendly and easy to work with. They got me in for service and updated me throughout the whole process! More

The Jeep was just as advertised and the staff treated us like we expected. I came from Wausau, but would do it again. like we expected. I came from Wausau, but would do it again. More

Logan Neid was very professional. His demeanor and expertise on buying the new car we purchased put us at ease. We really appreciated Logan driving the 2021 Hyundai Tucson Sport His demeanor and expertise on buying the new car we purchased put us at ease. We really appreciated Logan driving the 2021 Hyundai Tucson Sport to our Hastings, MN home from Eau Claire, WI! We trusted the process of seeing the car for the first time. Logan also drove our trade in car back to his dealership. Thank you, Marian and Ken Hausladen More

I have had many years of their service. However, I ended up waiting nearly two and a half hours to get my oil changed without any explanation. I was told this appointment would take roughly However, I ended up waiting nearly two and a half hours to get my oil changed without any explanation. I was told this appointment would take roughly one hour or so. I was incredibly patient and thanked them for the service, however, proper communication would have been appreciated given the circumstance that I waited at the dealership. Overall, I was just disappointed in the lack of communication given my patience and time spent waiting at the dealership. More

Tyler's customer service and attention to detail is outstanding. I appreciate the quality of work done on my vehicle every time I bring it in for service. outstanding. I appreciate the quality of work done on my vehicle every time I bring it in for service. More

Great service, again. I have many years with them for VW purchases, general maintenance, and two car body repairs. Trusted full dealership in Eau Claire. I have many years with them for VW purchases, general maintenance, and two car body repairs. Trusted full dealership in Eau Claire. More

Good quality work, they handled everything from start to finish. Would recommend to any person finish. Would recommend to any person More

Extremely kind and courteous service and sales employees! Very comfortable environment. I hope to have a relationship with them for many years to come. Very comfortable environment. I hope to have a relationship with them for many years to come. More

They provided excellent, professional service and good follow-up for the warranty work on my pickup. follow-up for the warranty work on my pickup. More