Volkswagen of Eau Claire

Logan did a great job explaining the Atlas and offering up comparisons as I was shopping other vehicles. up comparisons as I was shopping other vehicles. More

Very easy to work with. Logan and James were great! Both were personable and able to answer our questions. Logan and James were great! Both were personable and able to answer our questions. More

My service appointment was fine. I am currently waiting to see if the recall fix worked or not. I am currently waiting to see if the recall fix worked or not. More

Very professional, knowledgeable, courteous, confident, and promoted his employer. We were very satisfied and pleased. and promoted his employer. We were very satisfied and pleased. More

All was good except they neglected to reset my Oil change computer reading that I had called to add to the list of things to do. computer reading that I had called to add to the list of things to do. More

Working with thease guys was great. I found what I was looking for and the paper work went through quickly. I found what I was looking for and the paper work went through quickly. More

Very knowledgeable, professional, patient, courtesy, and cordial. This young man is top-notch! Also a huge kudos to Drew! He is a huge asset to your company as well! cordial. This young man is top-notch! Also a huge kudos to Drew! He is a huge asset to your company as well! More

Our experience was as good as it could have possibly been. Nathan was very thorough and took his time to make sure the vehicle was the right fit for US instead of the right fit for him to get to a month been. Nathan was very thorough and took his time to make sure the vehicle was the right fit for US instead of the right fit for him to get to a monthly quota. More

Good customer service service explained what the issue was & what the cause could be why I had vehicle in was & what the cause could be why I had vehicle in More

I purchased a 2020 Chevy and it was a mostly positive experience. Sales staff were very nice, price was fair, and overall the only pressure I felt at any time was when I was being sold all the extras: wa experience. Sales staff were very nice, price was fair, and overall the only pressure I felt at any time was when I was being sold all the extras: warranty, etc. However, their pre-sale inspection does not cover "maintenance" issues. For me, this meant that after I purchased the car I had to also pay for the following: - floor mats (unexpectedly the car did not come with any floor mats) - extra key fob (only came with one) - cabin and engine air filters - transmission fluid drain and recharge (which was apparently quite overdue as the fluid was black, according to my trusted personal mechanic) Fortunately the sales manager was wonderful to work with and was able to timely negotiate 50% of my costs for the transmission fluid work and engine air filter, which felt mostly fair. Hard to imagine transmission fluid not being checked as part of their inspection prior to sale of any used vehicle. No other significant issues were discovered by my mechanic. Positives: Love that they delivered to my house out of town at no extra cost. Also had a nice long test drive before I purchased. I also received a free initial oil change, which took 1.5 hours on a Saturday morning. Overall I give this experience a 4 because of the extra work I had to do and pay for once I purchased it even though I had purchased a zero deductible warranty, and because the sales staff were good to work with. Would definitely consider using this dealership again for another vehicle. More