Volkswagen of Downtown L.A.

This dealership was not a bad place to visit while I was in, but through my process of working with a particular salesman I was insulted and talked to in a very unprofessional manor. Six months ago, I went in, but through my process of working with a particular salesman I was insulted and talked to in a very unprofessional manor. Six months ago, I went into VW of Downtown LA and met with a salesman. He was friendly, but a little pushy for my taste. We were down to working on numbers and I was simply not ready to get a car. Fast forward six months, and I was ready for my new VW. I came back to the same salesman as I am a loyal person. We had a meeting set for a Satruday, and although it was his day off he SEEMED happy to come in and help. A few hours before my meeting I received a text message simply to confirm the appointment. As a savvy customer I called a few other dealers in the area to get basic pricing so I didn't walk in with nothing. I let the salesman know that I did so, and I can tell via text he was upset. In response to my text about shopping other dealers I received a text message stating this: "whatever...just bring the quotes with you. I've spent too much time with you and I don't want to come in on my day off like last time for nothing." This is no way to treat a customer who six months ago wasn't ready to buy a car, but that day was. I was blown away the moment I read that message, and I turned my back on this dealership and never looked back! I ended up going to a dealership out in Covina based on a recommendation by a coworker, and even though it was a trek, it was completely worth it. Anyone in the market for a new or used VW, make your way out to Bozzani VW! I promise you won't regret it. More

I highly recommend the sales associate Michelle Lapiana of Downtown VW because she is truly an asset to the sales team.  Michelle is professional, efficient, straight forward, and helpful and answered all of Downtown VW because she is truly an asset to the sales team.  Michelle is professional, efficient, straight forward, and helpful and answered all my questions quickly.    We were about to close a deal on a Passat TDI but it was a shame that it eventually fell through because my family is not ready for this major commitment. Hopefully some day down the road I will deal with her again.   More

I can't decide whether I am more appalled by the service (my wife brought in her leased vehicle over and over, and they never got it right) or the outright fraud at the end. The lease return process was ho (my wife brought in her leased vehicle over and over, and they never got it right) or the outright fraud at the end. The lease return process was horrible - they were unclear in their own proceedures, with different versions from different folks at different times. In the end, they also 'lost' information about the damage coverage we'd purchased, and made us pay for it anyway. I suppose they believe that we would only go so far to fight the thousand dollars, and they were right; it's not worth my time or getting the lawyers involved. Still, unethical and horrible service. Stay away if you can and you're not a lawyer. More

I purchased my 2010 Jetta and dealt with Rami in your sales dept. His patience, and ability to listen is to be commended. He made the process very smooth, and my buying experience a pleasurable one. Once sales dept. His patience, and ability to listen is to be commended. He made the process very smooth, and my buying experience a pleasurable one. Once the numbers were agreed to I dealt with a young lady by the name of Andrea helped me in the FInance dept. She explained the terms of my financing thoroughly, was considerate of my time, and was very efficient at her job I could tell. She had me in and out of there in no time, unlike previous times I've boughten a car elsewhere, the dreaded place was the lengthy waiting process of the FInance dept. I would definitely recommend this dealer to friends and family who are in the market to purchase a Volkswagen. - Anna T. More