Volkswagen of Downtown Chicago - Service Center

Awesome Dealership! Prompt, responsive, attentive and cordial. They broke down everything about the needs of our vehicle. Miguel explained in detail about our vehicle and was very informative. cordial. They broke down everything about the needs of our vehicle. Miguel explained in detail about our vehicle and was very informative. More

It was a great experience having my car for service at this place. Everything was clear and staff really friendly. Communication protocol is very quick. this place. Everything was clear and staff really friendly. Communication protocol is very quick. More

I like to come to this place. Great service! Adam was very helpful. Always comes with additional info. He takes time and answer all your questions. very helpful. Always comes with additional info. He takes time and answer all your questions. More

Engine light came on Saturday afternoon, drove it right to the VDC. Heberto called early Monday with the diagnosis (ignition coil blown), order the parts, did the repair early Tuesday (at reasonable cost) to the VDC. Heberto called early Monday with the diagnosis (ignition coil blown), order the parts, did the repair early Tuesday (at reasonable cost) and valeted the car back to our home at no charge. Thanks to Heberto and the VDC team for impeccable service. Paul - Bucktown, Chicago More

great job. since the fault on my electrical sockets was just a fuse, I was a little flustered that they charged me $190 for that, but what are you gonna do... just a fuse, I was a little flustered that they charged me $190 for that, but what are you gonna do... More

Problem not completely solved, but I think that is a Volkswagon issue, not the dealer issue. At one point, trying to get hold of service, I was transferred and hung up on, so I was not pleased with tha Volkswagon issue, not the dealer issue. At one point, trying to get hold of service, I was transferred and hung up on, so I was not pleased with that. However, overall Adam was professional and courteous. I also was not happy I received a solicitation call from VW of Downtown at a time when I was trying to get this service issue resolved. It added to the confusion, as I thought it was a service person calling me. More

Adam was a huge help, nice guy. everyone there was very helpful and kind. i’ll sure go back there next time to get my car serviced. keep up the great work! helpful and kind. i’ll sure go back there next time to get my car serviced. keep up the great work! More

Herberto is a great service representative. He kept me updated on the status of my car and he has good communication skills. Thank you very much. updated on the status of my car and he has good communication skills. Thank you very much. More

Bertolino was very helpful and responsive. When needed some help he called on Bill who was also responsive. Would recommend to my friends. Thank you some help he called on Bill who was also responsive. Would recommend to my friends. Thank you More

You are liars. My car has not been repaired for two months. I will never go back to buy a car, all the people I know, I won’t let them go to your store months. I will never go back to buy a car, all the people I know, I won’t let them go to your store More