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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,538 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,538 Reviews of Volkswagen of Downtown Chicago - Service Center
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January 13, 2021
Excellent service. Gerardo was very professional and attentive. He explained to me the process and the estimate time to complete the job. For sure I’ll get the the next service maintenance for my car at attentive. He explained to me the process and the estimate time to complete the job. For sure I’ll get the the next service maintenance for my car at this location. More
by IGU2
Verified CustomerEmployees Worked With
Gerardo Negrete
January 13, 2021
We didn't have an appt, but Service consultant Luis was helpful in securing an appt. with a timely turnaround time. The cost of services was reasonable. Thank you. helpful in securing an appt. with a timely turnaround time. The cost of services was reasonable. Thank you. More
by BOB.DOUGLAS53
Employees Worked With
January 12, 2021
Gerardo provided great service and was willing to accommodate my transportation needs. He was very communicative and helpful with my service- I would highly recommend! accommodate my transportation needs. He was very communicative and helpful with my service- I would highly recommend! More
by GMSONNI
Employees Worked With
Gerardo Negrete
January 12, 2021
Excellent service great work . I loved taking a picture in the holiday sweater to be very festive with customers. Volkswagen has always been my favorite in the holiday sweater to be very festive with customers. Volkswagen has always been my favorite More
by IANEJENNINGS
Employees Worked With
January 11, 2021
Every time the guys at the service are super nice and attentive.They always offer you a lift to get home and come back.They offer you discounts in service labour l! attentive.They always offer you a lift to get home and come back.They offer you discounts in service labour l! More
by GEORGIANA.DRAGHICI88
January 09, 2021
Best dealership in Chicago! Excellent customer service! The service department guys are great! The car sales people are great! The finance guy is great! I love this location! The service department guys are great! The car sales people are great! The finance guy is great! I love this location! More
by dnsevents
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
January 08, 2021
Efficient service and excellent communication from Adam. Explained exactly what needed to be done for my check up and let me know progress along the way. Explained exactly what needed to be done for my check up and let me know progress along the way. More
by JMORGAN70
Employees Worked With
Adam Khamsot
January 08, 2021
Adam went above and beyond to ensure that my experience was satisfactory and that all of my needs were taken care of. Very happy with the service experience, and especially Adam's help. was satisfactory and that all of my needs were taken care of. Very happy with the service experience, and especially Adam's help. More
by forbes2000
Employees Worked With
Adam Khamsot
January 07, 2021
Herberto was not effective at following up. Had to call the parts department myself and then proceed with scheduling the service. Wish there was better customer service all around. Felt like I was doing th the parts department myself and then proceed with scheduling the service. Wish there was better customer service all around. Felt like I was doing the work and kept having to pay extra. More
by 132DALYLC
January 04, 2021
Great and thorough service. Dropped off my car in the morning and received it back same day. Very quick and efficient which was highly appreciated. morning and received it back same day. Very quick and efficient which was highly appreciated. More
by SILVIAMUNOZ
Employees Worked With
