Volkswagen of Downtown Chicago - Service Center

Luis and Adam took great care of me. They explained all Luis and Adam took great care of me. They explained all the work done to my car, and what service I would need next. They were courteous and professi Luis and Adam took great care of me. They explained all the work done to my car, and what service I would need next. They were courteous and professional. More

I was very glad that I came to Volkswagen of Downtown Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you do! More

Luis took the time to work with my extended warranty insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is outstanding! More

What great service! We really appreciate you checking the Tigre pressure alert on our Atlas while on vacation so we could get back on the road. Tigre pressure alert on our Atlas while on vacation so we could get back on the road. More

Great experience, Luis was easy to work with and communications were clear. I’m always pleased with the service and the service team. Thank you. communications were clear. I’m always pleased with the service and the service team. Thank you. More

Adam was great to work with. I was well informed the entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. More

Service was absolutely great, I was kept informed and was given detailed information while car was being serviced. Luis Tinoco was great to work with. given detailed information while car was being serviced. Luis Tinoco was great to work with. More

Effortless drop off. Car ready on time. No unexpected expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. More

Easy maintenance appointment, summary was clear and the text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! More

Good however I missed car wash. Altho I understand it was a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. More