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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,454 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,454 Reviews of Volkswagen of Downtown Chicago - Service Center
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October 20, 2024
My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location Always courteous, helpful. Miss Michael wish he was back at this location More
by J.FALCO
Verified Customer
October 19, 2024
Heberto was great. Very helpful and good communication. Fixed the problems my car was having. Very helpful and good communication. Fixed the problems my car was having. More
by K
Employees Worked With
October 19, 2024
Went in for an oil change, stayed 5 hours and left with missing tire valve missing tire valve More
by shantillrush
Employees Worked With
Other Employees :
Brian Collins
October 18, 2024
My agent was great! One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was a sticker from some other dealership. Seemed like an unnecessarily condescending comment. This happened right when I drove in, so it kind of put a bad taste in my mouth. However, the service agent Grant turned it around! Pleasant experience. More
by MADDY4
Employees Worked With
October 17, 2024
From start to finish, the service was very quick, easy, and efficient. I highly recommend this place and will be returning! and efficient. I highly recommend this place and will be returning! More
by Josue_bhn
October 16, 2024
Dishonest, doesn't stand by their product. Doesn't solve problems. Buying next car somewhere else Doesn't solve problems. Buying next car somewhere else More
by WNG4
Employees Worked With
October 15, 2024
FAMILY NOW, AND I AM VERY RESERVED ABOUT CALLING PEOPLE FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY VEHICLE TO WAITING FOR THE SERVICE TO BE COMPLETED, BRANDI IS A DELIGHT TO CHAT WITH! ALL IN ALL, I CANNOT BELIEVE THE WARMTH OF THIS DEALERSHIP AND WILL RECOMMEND THE DEALERSHIP TO ANYONE WHO WANTS TO BE SEEN WITH DIGNITY WHILE SHOPPING FOR A VEHICLE OR SERVICE OF YOUR VEHICLE! THANK YOU ALL, IT IS A PLEASURE! Mrs. L. Ervin More
by tigress3243
Employees Worked With
October 15, 2024
Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best salespeople I have ever dealt with! Thank you 🙏🏽 both so very much and I’m very happy to have met you two! When I trade up you guys will be the first dealership I come back to! More
by tigress3243
Employees Worked With
Other Employees :
KELIA, SYRELL, BRANDI, CELIA, LARRY, JULIAN, ROCCO ARE ALL AMAZINGLY ATTENTIVE EMPLOYEES AND THEY MAKE YOU FEEL AT HOME IN A STRESSFUL SITUATION, AND I THANK EACH AND EVERY SINGLE ONE OF YOU!
October 14, 2024
Every time I've taken my car there I've been asked to get services I've already done by the dealership. services I've already done by the dealership. More
by sgc.630
Employees Worked With
October 11, 2024
I’ve had the pleasure of interacting with Grant 3 times at VW Downtown Chicago. He has always been super helpful and very proactive in keeping us updated on the progress of the repair. He is also good at e at VW Downtown Chicago. He has always been super helpful and very proactive in keeping us updated on the progress of the repair. He is also good at explaining what needed to be fixed and what the recommendations are. More
by A-DAHLSTROM
Employees Worked With
