Volkswagen of Downtown Chicago - Service Center

I have been dealing with Luis for a number of years. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel. More

Alright - did required work but forgot to reset service light- always have to double check w/this dealer for the small stuff light- always have to double check w/this dealer for the small stuff More

Experience from day 1 was less than stellar. VIN # was incorrect, the license plates needed to be changed. My first car maintenance was also not what I was expecting. The car was returned to m VIN # was incorrect, the license plates needed to be changed. My first car maintenance was also not what I was expecting. The car was returned to me was not cleaned like we were told. The tires after rotating lost PSI, overall would not recommend downtown VW More

Very nice well kept. Reps are knowledgeable too. Pleasant atmosphere. Yes I would recommend this dealership. Reps are knowledgeable too. Pleasant atmosphere. Yes I would recommend this dealership. More

The downtown VW team is pleasant, cooperative, expedient, and kind. Customer service was delivered with care and kind. Customer service was delivered with care More

False advertising the price of a service after appointment was book. The service associate was very rude. appointment was book. The service associate was very rude. More

Very nice and professional service. I had to wait for parts a bit longer.The delay was caused by weather and my only objection is that I was not warned in advance. I had to wait for parts a bit longer.The delay was caused by weather and my only objection is that I was not warned in advance. More

Nice folks! Got me an uber both ways. Recommended services that weren’t absolutely necessary but that I need to keep an eye on and weren’t pushy about it. Servic Got me an uber both ways. Recommended services that weren’t absolutely necessary but that I need to keep an eye on and weren’t pushy about it. Service was quick. More

Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

Keion was super helpful in helping me sort out my Atlas accessories, even when I had some crazy returns, he was able to quickly sort me out and get me on my way. Promote this man! accessories, even when I had some crazy returns, he was able to quickly sort me out and get me on my way. Promote this man! More