Volkswagen of Downtown Chicago - Service Center

Miguel was very knowledgeable and helpful. As usual I had an excellent experience. Thank you As usual I had an excellent experience. Thank you More

I've only been here for service and maintenance. Always had a good experience. Service advisor Adam is the best! Always had a good experience. Service advisor Adam is the best! More

The only problem was the construction going on. I know the next service, will be more comfortable waiting. I know the next service, will be more comfortable waiting. More

My Worst Nightmare. Nothing was Fixed. Spent 2 Saturdays All day and the managers Lied About the Vehicle Being Fixed. Nothing was Fixed. Spent 2 Saturdays All day and the managers Lied About the Vehicle Being Fixed. More

Mechanic did a Poor inspection of my vehicle. Didn’t notice issue that my vehicle actually had. Tried to force me to buy in house parts for something that is a issue. Didn’t notice issue that my vehicle actually had. Tried to force me to buy in house parts for something that is a issue. More

The dealership is professional and the employees are nice. The service was satisfactory ad eficient nice. The service was satisfactory ad eficient More

They were very nice and got me in very quickly which was appreciated. It did take a little time to get the car but I know they were quite busy. The came back cleaned and washed which was a nice touch. appreciated. It did take a little time to get the car but I know they were quite busy. The came back cleaned and washed which was a nice touch. More

The appointment was made for two things: oil change abs headlight replacement. They changed the oil abs then told us the light needed replacing. Yes. That’s what the appointment was for. This took an addit headlight replacement. They changed the oil abs then told us the light needed replacing. Yes. That’s what the appointment was for. This took an additional hour during which the service rep finished his shift. Two hours later we had to remind the service center we were still waiting for it car. There are clearly some communication issues that need addressing. More

Easy to access and super friendly service coordinators. A a a a a a a A a a a a a a More

The VW dealership downtown was very helpful, kind, and accommodating. I highly recommend Adam, who was the representative assisting with my car. He was very responsive and went above and beyond to get the accommodating. I highly recommend Adam, who was the representative assisting with my car. He was very responsive and went above and beyond to get the job done. More