Volkswagen of Downtown Chicago - Service Center

Trust them completely! Have been going to FJ since 2003 when I got my first beetle. I still have it and that's thanks in large part to the care it's received at FJ. The se Have been going to FJ since 2003 when I got my first beetle. I still have it and that's thanks in large part to the care it's received at FJ. The service staff and particularly, Jose, is outstanding. He goes the extra mile to ensure that I've understood everything and am getting the best service. Jose got into my new car and helped sync my new phone with my new Beetle and helped with other questions. I don't even have to ask, he'll just step up to it. I'm passing on my old beetle to my son and trust that he'll have the same joy that I experienced with it because it's been so well taken care of at FJ. More

Fabulous support/ fabulous service Fletcher Jones was able to get me in quicker than I expected. They took care of all of the concerns that I had, and charged me for the minimal amount Fletcher Jones was able to get me in quicker than I expected. They took care of all of the concerns that I had, and charged me for the minimal amount of work. I was impressed with their work, their effort, their care, their thoroughness, and then, the sparkling clean car! I bought my car from them, and plan to return, as they were helpful and fair with me. They gave me a great deal with my trade-in. More

very helpful and courteous staff Jose did a great job of helping me. I really appreciated his help. I have went to other VW dealers, but none were as good nor as friendly as Fletcher Jose did a great job of helping me. I really appreciated his help. I have went to other VW dealers, but none were as good nor as friendly as Fletcher Jones Volkswagon More

This is the worst dealership. I would strongly encourage anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and then tried to deny it. They also have tried to charge me for unnecessary repairs. Look for another VW dealership even if it's out of your way. More

Worst auto service experience ever. More