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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,600 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,600 Reviews of Volkswagen of Downtown Chicago - Service Center
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December 07, 2017
Car dealer did not refund my money for programming 2nd key Been trying to get money for a 2nd key programming which they agreed to pay. Sent many email, phone calls but nothing. The car I purchase, was a CPO v Been trying to get money for a 2nd key programming which they agreed to pay. Sent many email, phone calls but nothing. The car I purchase, was a CPO vehicle but within 3 months it had problems. Had to go to another dealer closer to me to fix . At 28,000 miles one of the fuel injectors failed and then valves had to be replaced. Had it all done under warranty which took more than a month to fix but the car is not the same. It lost it's acceleration and since there's no fault code, the dealer will not do anything. Fletcher Jones did not refund my money for the key or acknowledged any of my email correspondence to date. More
by TH
Employees Worked With
Hysen Alickolli, Ruben Lobera
November 19, 2017
Always a good experience ! FJ is Service is always a good experience ! Easy drop off & fast pick up. They are professional yet very kind. Thanks for your help ! -Adrienne FJ is Service is always a good experience ! Easy drop off & fast pick up. They are professional yet very kind. Thanks for your help ! -Adrienne More
by Jetta TDI
Employees Worked With
Robert Negretta
November 01, 2017
Nowhere better for service I've had experience with lots of dealer service departments and I am so happy I found Fletcher which I have been using exclusively for a number of yea I've had experience with lots of dealer service departments and I am so happy I found Fletcher which I have been using exclusively for a number of years. They are honest and won't waste your time. You never worry about them ripping you off and in fact, they do the little things gratis which is greatly appreciated. Their waiting room is comfortable with lots of amenities. The employees are always top notch and friendly. Their team is outstanding. More
by Cherylt
Employees Worked With
Robert negrete
October 16, 2017
Great overall experience. Everything was quick, the service guys were great to deal with as well as the assistants. I liked that I was told was my car was overall experience. Everything was quick, the service guys were great to deal with as well as the assistants. I liked that I was told was my car was needing for upcoming service. More
by Xroman27
Employees Worked With
Servando Lopez
September 29, 2017
Dependable as usual I have never taken my car to any other dealership for the few years I've owned it because I trust this service center specifically (Robert N.) to do I have never taken my car to any other dealership for the few years I've owned it because I trust this service center specifically (Robert N.) to do a great job in a timely matter or make it right if not. I recommend coming here for vehicle service needs. More
by temppass1
Employees Worked With
Robert Negrete
September 25, 2017
Good service Heberto kept in contact with me every step of the way. I had to get some warranty items fixed. There were some non-warranty items on the list to but Heberto kept in contact with me every step of the way. I had to get some warranty items fixed. There were some non-warranty items on the list to but I declined to get those fixed and there was no further pressure to get the non-warranty items fixed. I appreciated being treated like a customer who mattered. thank you! More
by emilyb
Employees Worked With
Heberto Delgado
September 17, 2017
Great experience from the time I dropped my vehicle off till I was notified it was ready for pick up. Thank you to everyone at Fletcher Jones. from the time I dropped my vehicle off till I was notified it was ready for pick up. Thank you to everyone at Fletcher Jones. More
by Cridcar
Employees Worked With
Robert Negrete
September 03, 2017
In and out Dropped off at 10:00 and picked up at 13;30 Excellent timing! Everything completed as promised I would have expected this to get everything comp Dropped off at 10:00 and picked up at 13;30 Excellent timing! Everything completed as promised I would have expected this to get everything completed that evening .. I received a text message from Robert to contact him please when I get ready to pick up, Fantastic! More
by Jazzapaloza
Employees Worked With
Chad Holsinger
August 24, 2017
Completed Work The work scheduled, including detailing the car, was performed as expected. However, when the car was returned to me, the Weathertech mats and other i The work scheduled, including detailing the car, was performed as expected. However, when the car was returned to me, the Weathertech mats and other items were left in the trunk instead of reinstalled. Minor complaint, but annoying. More
by Allan
Employees Worked With
Will
August 22, 2017
40,000 mile maintenance. Very efficient service all the way with the exception of pick up at end of service. I was told that if I texted 10 minutes prior to arrival, the car Very efficient service all the way with the exception of pick up at end of service. I was told that if I texted 10 minutes prior to arrival, the car would be waiting for me. That was not what I experienced. When I arrived (exactly 10 minutes after texting) (and fully paid prior on-line), the service rep called the car claim check number at that moment for the first time, and I had to wait 15 minutes. That was disappointing. When I mentioned that I had texted to avoid the wait, he said the car was "staged" nearby. Then why would it still take 15 minutes?? Ruined an otherwise perfect experience. But I still think you do a great job and will certainly always be your customer. More
by markmehl
Employees Worked With
Cannot remember my service reps name. Sorry.
