Back

Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,451 Reviews

1,451 Reviews of Volkswagen of Downtown Chicago - Service Center

Sort by
June 13, 2015

The worst in the business. avoid at all costs. In a routine repair they damaged an engine cover and lost my oil cap, then tried to charge my to repair and replace those items. Their prices are o More

by vwEosOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Swaim
June 08, 2015

Excellent service Perfect experience for setting available time to bring in my car, shuttle service to and from my work, and very pleasant interactions with my service More

by Deegs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
June 02, 2015

Headlight replacement Everyone was very helpful and friendly. The service appointment was very quick and it cost far less than I expected. The dealership and service pers More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Servando Lopez
June 01, 2015

Professionals Staff is always friendly and courteous!! They deliver professional service!! Although the donuts need to be upgraded. Other than that, I am very pl More

by OP:318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
May 20, 2015

Thanks Knowledgeable and friendly staff; great service. It had been awhile since I had my VW serviced, so it needed a bit more work. Great explanation of More

by Philip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad and Herberto
May 19, 2015

50k mi inspection Everything was in line with expectation. very good follow-up experience (updates) during the service. Thanks much will return to Fletcher and Jones Vo More

by CG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
May 16, 2015

Great experience thank you Oscar for accommodating last minute! you are the best totally recommend More

by Author
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Ocasio
May 15, 2015

Great follow up and customer service Adam was fantastic at providing updates on my car repair that took several days. He ensured that I was aware of the status and communicated via email More

by Lisadr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
May 14, 2015

As Always top notch service From the moment you call until your car is ready, the staff at Fletcher Jones is professional. Our service coordinator Adam was courteous and helpful More

by dawnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
May 02, 2015

Service experience Super service - always friendly and helpful! I keep coming back to Fletcher Jones - formerly Loeber - because of the service department - I feel comf More

by Rabbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger, and a nice fellow that i met for the first time and can't remember