Volkswagen of Downtown Chicago - Service Center

communication and check out challenges Every day I was the one reaching out to get a status update about car instead of the other way around. Waited 30 minutes to get car out after checkou Every day I was the one reaching out to get a status update about car instead of the other way around. Waited 30 minutes to get car out after checkout. More

Professional and courteous Mt intake was prompt and detailed. I was advised of any recommended suggestions and actual costs. No surprises. Car was ready when promised. Glad Mt intake was prompt and detailed. I was advised of any recommended suggestions and actual costs. No surprises. Car was ready when promised. Glad to have this as my go-to service center. More

Adam K My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Pa My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Paasat) He is very knowledgable about VW parts and service, and always does an excellent job with my car. More

Best automotive diagnostician Adam Khamsot, my usual service writer knew exactly what was needed, even before I spoke. He told me all the complications he would look for. He is t Adam Khamsot, my usual service writer knew exactly what was needed, even before I spoke. He told me all the complications he would look for. He is the best automotive diagnostician I have ever met. I hope that you use him to train others. More

It was very good. Efficient service, clear communication about the timeline. Everyone was polite and easy to work with. The car looked great when they were done with it Efficient service, clear communication about the timeline. Everyone was polite and easy to work with. The car looked great when they were done with it. More

Great service!! Service to my Volkswagen Atlas was great. Very knowledgeable and efficient staff! I would recommend downtown VW /Honda for Your car servicing needs Service to my Volkswagen Atlas was great. Very knowledgeable and efficient staff! I would recommend downtown VW /Honda for Your car servicing needs. Thanks so much!!! More

Fix a blown tire, purchase a new tire Got the proper attention quickly on my vehicle. Manager and Service Advisor were very helpful, as we were from out of town and blew a tire on I-94 get Got the proper attention quickly on my vehicle. Manager and Service Advisor were very helpful, as we were from out of town and blew a tire on I-94 getting into downtown Chicago. They worked fast and professionally. Great service. More

Friendly staff + great service Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is now my go-to service center! More

Customer satisfaction Excellence service great people and quality always friendly and with excellent follow up. Never worried when I know I have a problem because I know it Excellence service great people and quality always friendly and with excellent follow up. Never worried when I know I have a problem because I know it will be handled professionally More

Attentive customer service! I went in for routine maintenance for my vehicle and diagnosis of another issue. The team e-mailed me a report of the diagnosis of the issues they fou I went in for routine maintenance for my vehicle and diagnosis of another issue. The team e-mailed me a report of the diagnosis of the issues they found with my vehicle and called me to walk me through it. They were available throughout the day for phone calls, e-mails and further questions as I digested the information. Overall, wonderful customer service and attention! More