Volkswagen of Downtown Chicago - Service Center

Professional Service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service is paramount. More

Perfect The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my schedul The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my scheduled appointments. More

They went above and beyond Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly with Volkswagen so that our repairs were covered by the factory warranty. We appreciate it! More

All was smooth and easy Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot w Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot was very nice and professional. More

Jose Garcia is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to deal with and stay in touch with customers More

Outstanding service Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortabl Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortable while I was able to work on some things. More

Service Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. Everything was great, everyone very helpful. I'm never worried about my car while its there for service. The employees are very pleasant. Thank you. More

Best service ever As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. As always Robert Negrate gives great service. He always gives his best. Keep up the good work. I always get in and out fast Great place. More

These guys are the best hands down I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellen I have been to a number of dealers and these guys are hands down the best. First off they take you and get you done no matter what. Techs are excellent and the advisors and managers are super friendly and go out of there way to help you. Just a amazing experience More

Met all expectations Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return Processed on time for same day appointment. Courteous staff advocate for warranty work. Shuttle service courteous , convenient and prompt. Will return for service post warranty period. More