Volkswagen of Downtown Chicago - Service Center

Oil change I didn't have appointment for oil change but the person who was taking care of me was great he easily accommodate my needs. Miguel's great customer se I didn't have appointment for oil change but the person who was taking care of me was great he easily accommodate my needs. Miguel's great customer service is well and above my expectations. More

Happy Buyer/ Disappointed customer Okay so i came to Volkswagen Dealership to buy a Audi Q5. Specifically because of the color,mileage and price point. Upon arriving i was directed to P Okay so i came to Volkswagen Dealership to buy a Audi Q5. Specifically because of the color,mileage and price point. Upon arriving i was directed to Peter whom was my sales guy. Nothing but great things to say. Very laid back not pushy. Overall nice guy. So we went out for a test drive i liked the vehicle. I agreed to buy but i did notice discoloration on passenger leather head rest. Some scrapes in the paint. Rich cane outside with me and agreed to fix the head rest. We moved forward with the sale. It was late so Peter told me that once i brought my car back in for repair they would detail my truck inside snd out. Also i mentioned my gas being low. So i made the appointment. I came in rhe next Monday. Once i got home with the vehicle the very next day i looked my vehicle over and noticed there was a repair done to the drivers side fender in the back and a bad paint job. Also a long scrape along drivers door panel. I mentioned to Rich Maseli Sales Manager about how i was not satisfied with the scrapes he did offer repair to scrapes on the passenger door. But refused to repair the other damages. I was told they were gonna detail my car and the car was brought back out with dirt still on inside panels and seats. Carpet was not vacuumed. I could not believe the type of rushed service i was receiving. I asked Rich Marseli to make it right. He told me he would not repair those things i had point out and it would cost me $450. He got frustrated then walked inside and never returned. So to answer any consumer question about recommendations. Absolutely No i would never tell anyone to buy from this Dealership if thats how you handle a customer after they signed snd paid. I felt disrespected as a woman and took advantage of. More

Unimpressed I went to VW for a standard maintenance - oil change, tire rotation, etc. The man helping (Samir) me said my total would come to $389.... I asked why. I went to VW for a standard maintenance - oil change, tire rotation, etc. The man helping (Samir) me said my total would come to $389.... I asked why. He said, we are going to flush the brake fluid in addition to oil change and tire rotation. Interesting. I don’t remember signing up for that. Samir then said, “oh it’s not part of the standard maintenance. It’s extra.” Interesting, again. That immediately put me in a bad mood. To assume I wanted/needed that done to my car is ridiculous. I am new to the VW world - coming from Toyota. Never once did Toyota assume I needed extra maintenance prior to looking at my car. Unimpressed with Samir and the VW team. More

Great Service Very accommodating, kind and helpful in installing a new battery for my Jetta. Would absolutely recommend to anyone in the Chicago area who needs VW s Very accommodating, kind and helpful in installing a new battery for my Jetta. Would absolutely recommend to anyone in the Chicago area who needs VW service. More

nice but expensive This was not a happy experience. While it came out ok it took too much effort on my part to have it come out reasonably well. Car dead. Also in for This was not a happy experience. While it came out ok it took too much effort on my part to have it come out reasonably well. Car dead. Also in for 40K service. The 40K is expensive but ok. Was told I would have to pay $319 for a new battery if that is what I needed despite the fact I said I had an extended warranty which the agent took. If I needed an alt4ernator that might be covered minus any deductible I might have despite the fact that my paperwork said on the cover no deductible. I had to read the papers and find out a battery was covered then tell your man about it. The insurance paid for it. Then he suggested transmission service for $424. I declined but wow. This is on top of paying $1341 a couple of weeks ago to fix a leak in a 3 year old car! And what is this $35.95 "shop charge" for? More

Good Service Very accommodating. I really appreciate the rides to and from. Also, the communication from the technician was good. I’ll continue to use this Service Very accommodating. I really appreciate the rides to and from. Also, the communication from the technician was good. I’ll continue to use this Service Center in the future. More

2nd terrible experience here Was quoted +$300 more than other places for brakes Was told I needed to completely replace a part, at the cost of $3k. When checking with other pla Was quoted +$300 more than other places for brakes Was told I needed to completely replace a part, at the cost of $3k. When checking with other places, I only needed a sensor replaced for about $500. I literally saved $3k all in by making sure I got outside diagnosis. They wouldn't honor a misleading coupon on their website for free service light check. It apparently didnt apply and was charged $170. They previously told me I needed to replace 2 tires that couldn't be fixed, and only had premium tires available. I took them to another tire shop who showed me in person that there werent any punctures, and the nails VW Chicago said were there - were just tiny heads that never went through. More

Great quality of work Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in for service More

Not a great experience, but quick resolve High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It arrived unwashed. Service person said it would take too long to take back up and wash. Service professionals are unaware of care package I purchased. I showed proof of purchase previously. It was never noted in my account. Still tried to charge me for my oil change. Overall a horrible experience. I really do not look forward to my visits; however, since I have a lease I must visit this location. Pay attention to the fine details in the print out. Update, as soon as I posted this a manager reached out to apologize for the service experience. He spoke to all of those involved. He offered a way to resolve the situation which I appreciate. I appreciate that he took the time to ensure that I had a better experience next time. He was proactive to speak to his team. Thank you. More

GREAT SERVICE Great service fast and helpful staff, they took care of all my car needs on my warranty no issues, would recommend to friends and family Great service fast and helpful staff, they took care of all my car needs on my warranty no issues, would recommend to friends and family More