Volkswagen of Downtown Chicago - Service Center

Robert gives amazing customer service Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager Robert was excellent, very knowledgeable and extremely helpful, professional and polite.. I'm my opinion he possesses the skills to be a great manager... Gregarious and pleasant and made my visit painless. More

Professional Treatment Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointmen Very happy with the level of service I received at Fletcher Jones. I was pleased with the efficiency of phone service in making the initial appointment and the professional attention received by all employees. More

Great Service Great and consistent service each and every time. I would go back for any need that I have regarding my 2014 Volkswagen CC Executive edition. Great and consistent service each and every time. I would go back for any need that I have regarding my 2014 Volkswagen CC Executive edition. More

Quick & Easy Called on a Saturday and got an appointment within an hour. They even dropped us off at our next destination so that we could continue on with our da Called on a Saturday and got an appointment within an hour. They even dropped us off at our next destination so that we could continue on with our day and had our car ready in 4 hours. Excellent service to a car we love! More

Great customer service Serrando Lopez was helpful and courteous. My vehicle concerns were addressed in a timely manner, including reaching out to VW who, in turn, provided Serrando Lopez was helpful and courteous. My vehicle concerns were addressed in a timely manner, including reaching out to VW who, in turn, provided excellent support. More

Loved the whole service from beginning till the end The staff took care of me very well and made sure they met my wants and needs through out the whole appointment! Thank you for a wonderful experience The staff took care of me very well and made sure they met my wants and needs through out the whole appointment! Thank you for a wonderful experience More

These guys are the best As the title states. Took my car in to have two tires mounted. They performed a full inspection and found few other issues. Robert was awesome and fou As the title states. Took my car in to have two tires mounted. They performed a full inspection and found few other issues. Robert was awesome and found on file that I had a extended warranty. Called and updated me and got everything approved. Always kept me informed and took amazing care as always of my car. These guys are the best period and Robert did a fantastic job. More

Servando Lopez For President this was the most professional and pleasant interaction I have had with any professional. lopez is awesome!! i will come back as often as I can. this was the most professional and pleasant interaction I have had with any professional. lopez is awesome!! i will come back as often as I can. More

Excellent Service Excellent service. Took VW in for an oil change and was extremely happy with the results. The staff and service were professional and quick. They p Excellent service. Took VW in for an oil change and was extremely happy with the results. The staff and service were professional and quick. They performed the service I needed without the constant "up sale". More

As usual, the technicians were courteous and competent. The All of your staff are friendly accommodating and competent. I arrived on time and the work was started immediately. I also used your shuttle service a All of your staff are friendly accommodating and competent. I arrived on time and the work was started immediately. I also used your shuttle service and both drivers were exceptional both in their manners and their ability to get around the city. If I din not live in Michigan I would use your service department for all of my needs. More