Volkswagen of Downtown Chicago - Service Center

Very convenient and easy process, not that long of a wait, I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. More

Good Experience! Have been bringing my VW here for over 5 years. I'm always treated fairly and hinestly. Would not take my car anywhere else! They do not pressure Have been bringing my VW here for over 5 years. I'm always treated fairly and hinestly. Would not take my car anywhere else! They do not pressure you into costly services. More

50K checkup Great service from the greeting in the morning to the updates to the checkout in the afternoon. Luis was very professional thruout. pretty smooth p Great service from the greeting in the morning to the updates to the checkout in the afternoon. Luis was very professional thruout. pretty smooth process. More

Service of my vehicle Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. More

Very Pleased Your staff is always so knowledgeable and accommodating....almost a social visit. Excellent service always done in a timely manner. No one touches th Your staff is always so knowledgeable and accommodating....almost a social visit. Excellent service always done in a timely manner. No one touches the car but Fletcher Jones., More

Great communication Mike was my service representative. He kept me fully informed on the options and progress of my car. Probably the most communicative service rep I ha Mike was my service representative. He kept me fully informed on the options and progress of my car. Probably the most communicative service rep I have ever experienced. More

Great Experience Adam K. is great to work with. He is helpful and informative. I have only had good experiences here. Everyone is friendly. I don't live in the cit Adam K. is great to work with. He is helpful and informative. I have only had good experiences here. Everyone is friendly. I don't live in the city, but I make a point to bring my car here. More

Great Experience I had a great experience for my 10,000 mile service yesterday. I was clearly explained what services were necessary for my car and their cost ahead of I had a great experience for my 10,000 mile service yesterday. I was clearly explained what services were necessary for my car and their cost ahead of time. They even finished way earlier than the quoted time! More

Detailing Service Had my car detailed. Excellent work! I appreciate that they collected my items and placed them in a box to ensure they could clean the entire vehicle. Had my car detailed. Excellent work! I appreciate that they collected my items and placed them in a box to ensure they could clean the entire vehicle. Thank you! More

Great service Very attentive..and professional. Quality customer service and the service was complete quicker than i expected. I would recommend this location. Than Very attentive..and professional. Quality customer service and the service was complete quicker than i expected. I would recommend this location. Thank you for very much... More