Volkswagen of Downtown Chicago - Service Center

Service Mgr at Fletcher Jones VW is great! Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. We really appreciate him and the rest of the crew at FJ VW! More

Customer Service Excellent service,Great teamwork! Mr. Lopez very kind and considerate. Great personality and knowledgeable. Great Service Department. Based upon Excellent service,Great teamwork! Mr. Lopez very kind and considerate. Great personality and knowledgeable. Great Service Department. Based upon my experience and visits you definitely can tell manager has respect for his team. Keep up the good work! More

Amazing experience Amazing experience. Helped me as soon as I pulled in. Took care of me and informed me of a recall that they would handle for me. Text and phone call w Amazing experience. Helped me as soon as I pulled in. Took care of me and informed me of a recall that they would handle for me. Text and phone call when done and let me prepay so k could walk in and walk out. Amazing service department More

Efficient and courteous I came in because my TPMS light was on and they told me to come in even without an appointment. I was immediately taken care of, given an estimated ti I came in because my TPMS light was on and they told me to come in even without an appointment. I was immediately taken care of, given an estimated time of 1-1.5 hours and they had it ready after an hour. They even gave the car a wash which was a nice bonus. No charge for adjusting the tire pressure or the car wash. They sent me a text and gave me a call to let me know when the car was ready. I told them was I was on my way and they had the car ready when got back to the dealership. I had my two young kids (3 and 4 yrs old) with me, so I really appreciated not having to wait for the car to be brought down. Servando showed me how to take care of the TPMS light in the future. I asked about package deals and he told me he would get back to me the next day...and he did! Thank you for your efficiency and courtesy. More

Give Them A Raise! Robert was very helpful and efficient. Luciano is the Best at what he does. The other staff were good as well. Everything went according to plan. Give Robert was very helpful and efficient. Luciano is the Best at what he does. The other staff were good as well. Everything went according to plan. Give everyone a raise before the new year! They deserve it. More

Everyone was a great help. Everyone was kind, gracious, friendly and knowledgable. I never need to go anywhere else! The maintenance crew are complete winners. Every one of them Everyone was kind, gracious, friendly and knowledgable. I never need to go anywhere else! The maintenance crew are complete winners. Every one of them. Thsnks More

Professional and Courteous I was in Chicago for Halloween, and my daughters engine oil light went on (she was due for an oil change, but forgot) So I googled a VW dealership and I was in Chicago for Halloween, and my daughters engine oil light went on (she was due for an oil change, but forgot) So I googled a VW dealership and found FJ VW. I scheduled a 2pm appointment on a Saturday. I arrived for appt. Mr. Lopez immediately got things going and had me shuttled to the Water Tower Shops while the Jetta was being serviced. The entire staff, including the shuttle driver were very courteous and personal. My daughters Jetta was serviced and washed. Perfect. More

took my car in for service Even though I was 30 minutes late for my scheduled service appointment they took me no problem. I was able to drop off my car and pick it up after wo Even though I was 30 minutes late for my scheduled service appointment they took me no problem. I was able to drop off my car and pick it up after work. Very convenient. I was in and out of there very quickly and Heberto explained everything to me about the service my car would be receiving. They cleaned the car before I got the car back as well which saved me a trip to the car wash. Truly fast, courteous and efficient service. Its nice to get great customer service because most places lack that nowadays. More

Good first experience Went in for service, was promised 45- 1 hour and I had my car back clean and all within less than an hour. I truly appreciated the accuracy of estimat Went in for service, was promised 45- 1 hour and I had my car back clean and all within less than an hour. I truly appreciated the accuracy of estimated time I was initially given. And they washed my vehicle, which was much appreciated! More

White Glove Really attentive, kept me up to date, fast and friendly. Timing was exactly what they said and car was ready, clean and finished within that time. Really attentive, kept me up to date, fast and friendly. Timing was exactly what they said and car was ready, clean and finished within that time. More