Volkswagen of Downtown Chicago - Service Center

Banias Adam Khamsot Was very helpful with my car needs and very helpful to answer all my questions. And my car was done on time. Thank you Pam Banias Adam Khamsot Was very helpful with my car needs and very helpful to answer all my questions. And my car was done on time. Thank you Pam Banias More

Robert Negrete Very please with the assistance from Robert Negrete and the quality workk and speed of service, I would recommend this dealership based on my experian Very please with the assistance from Robert Negrete and the quality workk and speed of service, I would recommend this dealership based on my experiance. More

repair on sunroof Jose my service advisor was very helpfull and him know what was the problem and him make the technicians repair my car at my satisfaction there fo im Jose my service advisor was very helpfull and him know what was the problem and him make the technicians repair my car at my satisfaction there fo im veey happy with the results thank you. More

Very pleased The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. The service rep was friendly and took care of business. I had no problem with coming in, checking in, and waiting while I drank tea. Pleasant day. More

Service Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up a Had my first service performed on my car. Made an appointment for 8:00am. Showed up on time and was out of there at 9:30 with a 10,000 mile check up and oil change at no charge. Fast professional service. More

Took care of everything. Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and car was ready when I got back. Communication was great via text and email my receipt for work performed. Thanks for your help. More

Outstanding Service I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they worked on it. Even if you bought your car at another dealer, this is the place that will make sure that it stays working well. More

Hassle-Free experience Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me upd Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me updated throughout and all at a great price. Very courteous and professional throughout. Nice job guys! More

Straightforward The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning jus The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning just before ten and my car was ready, checked-over and washed in just over an hour. It was so easy. More

excellent service , professional and friendly staff! Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive! Thank you for all your help! More