Volkswagen of Downtown Chicago - Service Center

Gained a new customer Servando was very helpful and was able to answer all my questions. Very informative and smooth transaction. Satisfied with my service and Visit. I wil Servando was very helpful and was able to answer all my questions. Very informative and smooth transaction. Satisfied with my service and Visit. I will be a returning customer. More

Jetta Service Very happy as always. Employees professional as always. Requested service completed, left for an extra day because we needed new tires. Updated on ser Very happy as always. Employees professional as always. Requested service completed, left for an extra day because we needed new tires. Updated on service and when completed. More

Satisfied, as always! Another seamless visit for service to Fletcher Jones Volkswagen. In and out quickly, great communication throughout the day as to the status of the s Another seamless visit for service to Fletcher Jones Volkswagen. In and out quickly, great communication throughout the day as to the status of the service and clean car when I picked it up. More

2012 tiguan servíce the best service in Chicago,complete work on the same day, quality service and recommended the staff is totally professional simply the best, thanks the best service in Chicago,complete work on the same day, quality service and recommended the staff is totally professional simply the best, thanks Heberto Delgado for all the help .. More

Professional Service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service At Fletcher Jones you are treated like family , from the time that you drive into the dealership until you exit after being service. Customer service is paramount. More

Perfect The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my schedul The overall team strives for excellence and it shows from start to finish. Furthermore, they were able to provide shuttle rides to and from my scheduled appointments. More

They went above and beyond Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly Chad and Robert advocated for us to receive the service we needed despite contentions from our extended warranty provider. They worked it out directly with Volkswagen so that our repairs were covered by the factory warranty. We appreciate it! More

All was smooth and easy Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot w Everyone was polite and professional. Called at last minute, making appointment was easy, service people were aware of our arrival, and Adam Khamsot was very nice and professional. More

Jose Garcia is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to is the best person I have dealt with in your service department. He was patient, knowledgeable and totally professional.He really understands how to deal with and stay in touch with customers More

Outstanding service Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortabl Oscar Rivera provided great customer service and communication about my vehicle. The wait time was not bad. The waiting area was nice and comfortable while I was able to work on some things. More