Volkswagen of Downtown Chicago - Service Center

Good service Good auto service and good customer service from Adam - good communication on timing and services, showed me how to replace the battery in my key. Good auto service and good customer service from Adam - good communication on timing and services, showed me how to replace the battery in my key. More

Very convenient and easy process, not that long of a wait, I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. More

Great service experience. Service went in a timely manner. Communication was good. Work was profesional. Car was cleaned and ready to go on schedule. I was very pleased. Service went in a timely manner. Communication was good. Work was profesional. Car was cleaned and ready to go on schedule. I was very pleased. More

1yr 10k maintenance of newly purchased Atlas I really like working with Bill and Adam. I've been working with the dealership for years now, and they are a big reason. The VW Atlas is a quality I really like working with Bill and Adam. I've been working with the dealership for years now, and they are a big reason. The VW Atlas is a quality car, and they give it the care it deserves. The texting and emailing is nice, along with sponsoring a lyft ride for me to the office. More

Great! I'm going to guess that it's more expensive to have my car serviced here than it would be at an individual garage, but in this case, I think it's wort I'm going to guess that it's more expensive to have my car serviced here than it would be at an individual garage, but in this case, I think it's worth it. I bought my car from them (before it changed names) and have been bringing it here to be serviced since then. I have had to have it serviced elsewhere twice in that time and both of those experiences were terrible compared to how I'm treated at Downtown. They have ALWAYS gone out of their way to explain all the services I am doing, services that are available, and how to work with my pay and work schedule if I can't do everything that needs to be done at once. They are always helping me find the best deals, finding coupons etc. I'm not naive enough to think that it's done corporately from a charitable standpoint, but the people who work there are always wonderful. That's what keeps me coming back to this particular dealership: the wonderful people who work there. More

good service!!! I always have a positive experience here. Service reps are great also, they are attentive and intelligent. I am usually assured or educated with every I always have a positive experience here. Service reps are great also, they are attentive and intelligent. I am usually assured or educated with every interaction. More

Outstanding customer service Customer service here is great. Worked with Miguel who kept me updated and arranged for a pick up and drop off. Absolutely would go here again. Customer service here is great. Worked with Miguel who kept me updated and arranged for a pick up and drop off. Absolutely would go here again. More

Good Experience! Have been bringing my VW here for over 5 years. I'm always treated fairly and hinestly. Would not take my car anywhere else! They do not pressure Have been bringing my VW here for over 5 years. I'm always treated fairly and hinestly. Would not take my car anywhere else! They do not pressure you into costly services. More

50K checkup Great service from the greeting in the morning to the updates to the checkout in the afternoon. Luis was very professional thruout. pretty smooth p Great service from the greeting in the morning to the updates to the checkout in the afternoon. Luis was very professional thruout. pretty smooth process. More

Service of my vehicle Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. More