Volkswagen of Downtown Chicago - Service Center

Took care of everything. Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and Robert was very attentive and sympathetic to my situation. He was able to deliver. Car was fixed, I was given a courtesy shuttle ride to office and car was ready when I got back. Communication was great via text and email my receipt for work performed. Thanks for your help. More

Outstanding Service I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they worked on it. Even if you bought your car at another dealer, this is the place that will make sure that it stays working well. More

Hassle-Free experience Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me upd Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me updated throughout and all at a great price. Very courteous and professional throughout. Nice job guys! More

Straightforward The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning jus The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning just before ten and my car was ready, checked-over and washed in just over an hour. It was so easy. More

excellent service , professional and friendly staff! Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive! Thank you for all your help! More

Service The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeli The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeling that they really cared. More

Service Mgr at Fletcher Jones VW is great! Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. We really appreciate him and the rest of the crew at FJ VW! More

Customer Service Excellent service,Great teamwork! Mr. Lopez very kind and considerate. Great personality and knowledgeable. Great Service Department. Based upon Excellent service,Great teamwork! Mr. Lopez very kind and considerate. Great personality and knowledgeable. Great Service Department. Based upon my experience and visits you definitely can tell manager has respect for his team. Keep up the good work! More

Amazing experience Amazing experience. Helped me as soon as I pulled in. Took care of me and informed me of a recall that they would handle for me. Text and phone call w Amazing experience. Helped me as soon as I pulled in. Took care of me and informed me of a recall that they would handle for me. Text and phone call when done and let me prepay so k could walk in and walk out. Amazing service department More

Efficient and courteous I came in because my TPMS light was on and they told me to come in even without an appointment. I was immediately taken care of, given an estimated ti I came in because my TPMS light was on and they told me to come in even without an appointment. I was immediately taken care of, given an estimated time of 1-1.5 hours and they had it ready after an hour. They even gave the car a wash which was a nice bonus. No charge for adjusting the tire pressure or the car wash. They sent me a text and gave me a call to let me know when the car was ready. I told them was I was on my way and they had the car ready when got back to the dealership. I had my two young kids (3 and 4 yrs old) with me, so I really appreciated not having to wait for the car to be brought down. Servando showed me how to take care of the TPMS light in the future. I asked about package deals and he told me he would get back to me the next day...and he did! Thank you for your efficiency and courtesy. More