Volkswagen of Downtown Chicago - Service Center

Outstanding Communication & Follow-Ups I was always kept in the loop with vehicle updates and the process of my repairs. Great communication from my Service Advisor from the time that I dro I was always kept in the loop with vehicle updates and the process of my repairs. Great communication from my Service Advisor from the time that I dropped off my GLI at the service department from the time I picked it up. More

Downtown VW They have online appointment creation. They text you the invoice and you can pay before heading over to get your car. They pay for a Lyft there and They have online appointment creation. They text you the invoice and you can pay before heading over to get your car. They pay for a Lyft there and back within a reasonable radius of the shop. Lounge with coffee machine - but it was broken the day I was there - even the employees couldn't get a coffee. Competent service advisors. Of course factory service doesn't come cheap. No loaner cars, generally, but I did get one when I brought it in for a major, multi-day repair last month. More

Exceptional Customer Service My car needed an oil change and tire rotation so I called in however did not reach anyone. I was multitasking when I called and didn’t end up leaving My car needed an oil change and tire rotation so I called in however did not reach anyone. I was multitasking when I called and didn’t end up leaving a voicemail. To my delight, I received a call a few minutes later from Luis in the Service department. He was quick to follow up and happy to help. I didn’t have an appointment but he worked his magic and advised I could bring in my car that morning. I appreciate how easy it was to get my car taken care of. I always have a great customer experience at this dealership. Thank you! More

Service Center yes...Sales Department no My visit included both sales and service departments. Service was fine but sales was ridiculous. I come in to get information on buying my lease and t My visit included both sales and service departments. Service was fine but sales was ridiculous. I come in to get information on buying my lease and the numbers that came back were absurd and with no explanation to how they came to the numbers. When I asked what credit score they were working from, I never got an answer and management avoided speaking to me face-to-face. That was very strange to me. I ended up getting a personal loan saving $6,000 to keep and pay-off my VW. This is my third and last VW car. I would never buy a VW again and especially not from this dealership. And, will not bring my car here for service. The people may be nice but the prices are too high. This dealerships YELP ratings are very low with similar complaints. More

Great service Miguel Meza and Mike from Service were amazing. They were able to get me a Lyft to and from the dealership since they were keeping my car for whole t Miguel Meza and Mike from Service were amazing. They were able to get me a Lyft to and from the dealership since they were keeping my car for whole the day. They were able to replace a senor that needed to be replaced and kept me informed throughout the entire process. More

Not timely service Brought car Monday was told part ordered would be in in 2-3 days, car was not ready until end of day Sat. so I was unable to pick up until Monday! My Brought car Monday was told part ordered would be in in 2-3 days, car was not ready until end of day Sat. so I was unable to pick up until Monday! My car was there for a wk and I was not offered a loaner car. I had to call to get update on estimate. When I was called about car, message was not left informing me of car status. Car was ready and outside when I went to pick it up on Monday which was nice and time efficient. 10% discount was given which was appreciated but I think more could have been done since it was there for so long! More

Great service I was previously at another Volkswagen dealership and VW downtown blew them out of the water. very professional and nice people. Adam, was very helpfu I was previously at another Volkswagen dealership and VW downtown blew them out of the water. very professional and nice people. Adam, was very helpful and kept me in the loop at all times and helped me with literally everything I needed. Overall, I had a great experience here and my car is running better than ever. More

Thumbs up! 👍 I have worked with Heberto on my last two visits. Everyone in the service department is always friendly and helpful. I feel at times the pricing could I have worked with Heberto on my last two visits. Everyone in the service department is always friendly and helpful. I feel at times the pricing could be better, but it’s always more expensive when you take your car to a dealership. Thanks! More

luis is very good mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area More

AMAZING! If I have to spend a lot of money on a necessary repair...this is the place to spend it at! They made it easy to rationalize the need to move forward If I have to spend a lot of money on a necessary repair...this is the place to spend it at! They made it easy to rationalize the need to move forward with this repair. More