Volkswagen of Downtown Chicago - Service Center

Quality experience Mike was very good about explaining what was necessary as opposed to optional and not pushy at all about the service related items that came up. He w Mike was very good about explaining what was necessary as opposed to optional and not pushy at all about the service related items that came up. He was very helpful and I appreciated his manner and knowledge regarding the vehicle and service related issues specific to my car. More

Great customer service Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you More

Amazing Service I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ More

Great service! Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership f Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership for service again. More

Excellent, responsive service. Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! More

Highly recommend VW of Downtown Chicago Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. More

Battery Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. More

great service Adam is always a pleasure to work with And I know that there will always be follw Up. It a place with a friendly competent Staff Adam is always a pleasure to work with And I know that there will always be follw Up. It a place with a friendly competent Staff More

Customer Service I believe in receiving good customer service when I shop. I always receive great service from Volkswagen of Downtown Chicago. No hidden fees, they tel I believe in receiving good customer service when I shop. I always receive great service from Volkswagen of Downtown Chicago. No hidden fees, they tell you upfront what you will be paying for prior to the service being performed. You should check online for discount coupons you can use on the services you need. I appreciate the transportation they provide to get me to work on time! More

Great service I always go to this dealership for my car's annual maintenance (where I bought the car). They look everything over to see if anything is needed besid I always go to this dealership for my car's annual maintenance (where I bought the car). They look everything over to see if anything is needed besides the recommended maintenance. It probably costs a bit more than a shop, but the service is great and I trust them which is huge. They also have some coupons usually & they work with you to keep the costs down when they can. Communication is great, they have a great system of check-in, pick-up, will get you an Uber to get to work if dropping off. More