Volkswagen of Downtown Chicago - Service Center

Completed Work The work scheduled, including detailing the car, was performed as expected. However, when the car was returned to me, the Weathertech mats and other i The work scheduled, including detailing the car, was performed as expected. However, when the car was returned to me, the Weathertech mats and other items were left in the trunk instead of reinstalled. Minor complaint, but annoying. More

40,000 mile maintenance. Very efficient service all the way with the exception of pick up at end of service. I was told that if I texted 10 minutes prior to arrival, the car Very efficient service all the way with the exception of pick up at end of service. I was told that if I texted 10 minutes prior to arrival, the car would be waiting for me. That was not what I experienced. When I arrived (exactly 10 minutes after texting) (and fully paid prior on-line), the service rep called the car claim check number at that moment for the first time, and I had to wait 15 minutes. That was disappointing. When I mentioned that I had texted to avoid the wait, he said the car was "staged" nearby. Then why would it still take 15 minutes?? Ruined an otherwise perfect experience. But I still think you do a great job and will certainly always be your customer. More

Friendly And Knowledgeable The staff was friendly and very knowledgeable. They answered every question I had in a way I understood. Their prices were very competitive as well. The staff was friendly and very knowledgeable. They answered every question I had in a way I understood. Their prices were very competitive as well. More

Robert is Awesome!! I recently lost my only key for my Tourag, and Robert was a fantastic help throughout the process of ordering the new key, towing the truck to the dea I recently lost my only key for my Tourag, and Robert was a fantastic help throughout the process of ordering the new key, towing the truck to the dealership and lastly in quickly getting the new key programmed! This was a stressful situation that Robert made easy through his excellent level of communication and follow up!! He truly is the reason I will chose Fletcher Jones again in the future!!! More

Pleasant Upon entering the service area I was promptly received. I was kept informed with updates on the progress of the work via text messages. Thanks (2 Upon entering the service area I was promptly received. I was kept informed with updates on the progress of the work via text messages. Thanks (25 words) More

Great customer service Robert was great to work with. He explained everything and made sure I was well informed. He would text and or call me to constantly keep me informed. Robert was great to work with. He explained everything and made sure I was well informed. He would text and or call me to constantly keep me informed. More

50000 check-up The Service was good and Robert was spectacular! The prices on the Action Plan were inflated so I plan to take my SUV to Cassidy Tires. The Service was good and Robert was spectacular! The prices on the Action Plan were inflated so I plan to take my SUV to Cassidy Tires. More

Very Professional and Pleasant Experience My experience at Fletcher Jones VW was top-notch. The service consultant recommended various repairs and services based on "immediate" and "soon," as My experience at Fletcher Jones VW was top-notch. The service consultant recommended various repairs and services based on "immediate" and "soon," as well as standard maintenance services. He made sure I was aware and understood every proposed item and sent the invoice in advance for review. It was also very easy to schedule the appointment online. Was very pleased and will be back. More

very professional I was impressed with the texting and calling never seen that before last time I bought my last car was in 2001 and that was not in place - LOVE IT! S I was impressed with the texting and calling never seen that before last time I bought my last car was in 2001 and that was not in place - LOVE IT! Service professionals are really professional More

Once again, excellent service. Timely determination of vehicle's problem and solution. Arranged car rental. Updated progress of vehicle repair in a timely fashion. Car was washed an Timely determination of vehicle's problem and solution. Arranged car rental. Updated progress of vehicle repair in a timely fashion. Car was washed and cleaned prior to pickup. More