Volkswagen of Downtown Chicago - Service Center

Painless Process Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visi Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visits. More

Awesome service - friendly, helpful, flexible.I felt Awesome service - friendly, helpful, flexible. I felt like I was getting in a new car the detail was so good! I really appreciated the communica Awesome service - friendly, helpful, flexible. I felt like I was getting in a new car the detail was so good! I really appreciated the communication along the way! More

Excellent service and Heberto was very nice and polite , I would keep this dealer/ place in mind for future service or repairs , thanks to all of you I would keep this dealer/ place in mind for future service or repairs , thanks to all of you More

Service was great, the replacemt of parts, the waiting time, and the staff where all the best they could be. I had a sideview replaced within minutes and covered by warranty. No hassle time, and the staff where all the best they could be. I had a sideview replaced within minutes and covered by warranty. No hassle More

Multiple issues, all fixed well This is the second car I have taken to DTVW for service and I am very happy with the up-front estimates available before any work is done, the communi This is the second car I have taken to DTVW for service and I am very happy with the up-front estimates available before any work is done, the communication provided along the way by the service manager, and the work done by the service team. No one likes to take their car in for service but having the process managed well really takes the inconvenience out of the process. Thank you for helping keep my vehicles in tip-top shape! More

Service is amazing and staff is attentive, courteous and responsive. My Service Rep continuously makes me feel like the highest priority! High Quality! 5 stars all around. responsive. My Service Rep continuously makes me feel like the highest priority! High Quality! 5 stars all around. More

Outstanding Service Department, Team and Manager! My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that it's not normal and this need to be looked at sooner than later. He recommended that I can bring it in anytime, so I headed to the shop. Bill the service manager and Luis the service adviser was already expecting me. Did I mention that Adam set all of this up for me on his day off! Turned out to be a bigger problem and Bill and Luis hooked me up with a loaner vehicle to use. Thanks Guys! Keep up the outstanding customer service! More

I came in inquiring about a car and my Saleswoman Angie was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my firs was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my first car purchase. She went above and beyond helping me clarify any questions I’d have as a first time buyer. She’s a pleasure to work with and she still helps me out till this day! She’s the best! More

GREAT SERVICE DROPPED MY VEHICLE OFF AT 9AM RECEIVED CALL WITH ISSUE TAKEN CARE OF & PICKED UP BY DAYS END REALLY HAPPY THAT I DID NOT HAVE TO RENT A VEHICLE THAN DROPPED MY VEHICLE OFF AT 9AM RECEIVED CALL WITH ISSUE TAKEN CARE OF & PICKED UP BY DAYS END REALLY HAPPY THAT I DID NOT HAVE TO RENT A VEHICLE THANK YOU More

Excellent service department Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my there. More