Volkswagen of Downtown Chicago - Service Center

Service Center yes...Sales Department no My visit included both sales and service departments. Service was fine but sales was ridiculous. I come in to get information on buying my lease and t My visit included both sales and service departments. Service was fine but sales was ridiculous. I come in to get information on buying my lease and the numbers that came back were absurd and with no explanation to how they came to the numbers. When I asked what credit score they were working from, I never got an answer and management avoided speaking to me face-to-face. That was very strange to me. I ended up getting a personal loan saving $6,000 to keep and pay-off my VW. This is my third and last VW car. I would never buy a VW again and especially not from this dealership. And, will not bring my car here for service. The people may be nice but the prices are too high. This dealerships YELP ratings are very low with similar complaints. More

Great service Miguel Meza and Mike from Service were amazing. They were able to get me a Lyft to and from the dealership since they were keeping my car for whole t Miguel Meza and Mike from Service were amazing. They were able to get me a Lyft to and from the dealership since they were keeping my car for whole the day. They were able to replace a senor that needed to be replaced and kept me informed throughout the entire process. More

Not timely service Brought car Monday was told part ordered would be in in 2-3 days, car was not ready until end of day Sat. so I was unable to pick up until Monday! My Brought car Monday was told part ordered would be in in 2-3 days, car was not ready until end of day Sat. so I was unable to pick up until Monday! My car was there for a wk and I was not offered a loaner car. I had to call to get update on estimate. When I was called about car, message was not left informing me of car status. Car was ready and outside when I went to pick it up on Monday which was nice and time efficient. 10% discount was given which was appreciated but I think more could have been done since it was there for so long! More

Great service I was previously at another Volkswagen dealership and VW downtown blew them out of the water. very professional and nice people. Adam, was very helpfu I was previously at another Volkswagen dealership and VW downtown blew them out of the water. very professional and nice people. Adam, was very helpful and kept me in the loop at all times and helped me with literally everything I needed. Overall, I had a great experience here and my car is running better than ever. More

Thumbs up! 👍 I have worked with Heberto on my last two visits. Everyone in the service department is always friendly and helpful. I feel at times the pricing could I have worked with Heberto on my last two visits. Everyone in the service department is always friendly and helpful. I feel at times the pricing could be better, but it’s always more expensive when you take your car to a dealership. Thanks! More

luis is very good mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area More

AMAZING! If I have to spend a lot of money on a necessary repair...this is the place to spend it at! They made it easy to rationalize the need to move forward If I have to spend a lot of money on a necessary repair...this is the place to spend it at! They made it easy to rationalize the need to move forward with this repair. More

A Good Experience In The Wake of Several Poor Experiences I brought in my Passat for routine maintenance. (I found the online scheduling experience to be difficult, confusing, and frustrating.) Several past I brought in my Passat for routine maintenance. (I found the online scheduling experience to be difficult, confusing, and frustrating.) Several past experiences with the service center had been frustrating and unsatisfactory. This visit went smoothly. Hopefully this is a sign of good things to come. I will keep my fingers crossed .... Also, this survey is challenging. I am required to record employees that I worked with, yet it doesn't list any service personnel. And the only reason for this visit was SERVICE. Yet I cannot submit this survey without completing that box. So I have to look it up.... More

Great customer service. Excellent service to my Jetta. Mechanics worked on my alignment and replaced my car filters. All employees were kind. They take the time to listen Excellent service to my Jetta. Mechanics worked on my alignment and replaced my car filters. All employees were kind. They take the time to listen to car concerns. Location is good. More

Helpful and good communications Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. More