Volkswagen of Downtown Chicago - Service Center

Great customer service I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! More

Great Customer Service, Efficient Work! I recently took my car in for an oil change, as well as to fix a few dings, and Arthur made the process seamless - from getting me a loaner to keeping I recently took my car in for an oil change, as well as to fix a few dings, and Arthur made the process seamless - from getting me a loaner to keeping in touch regarding service progress, I really appreciated the high-level of customer service. The end result was great too and only took a few days to complete! More

Oil Change The scheduling was easy, the service was excellent and the timing was appropriate. I had a great experience with Miguel Meza as he walked me through The scheduling was easy, the service was excellent and the timing was appropriate. I had a great experience with Miguel Meza as he walked me through the whole process More

My car was shutting off, and I didn’t know what the issue could be. I brought it in, and the service department ran a series of diagnostic tests, and resolved the issue. Great customer service as well. Thank could be. I brought it in, and the service department ran a series of diagnostic tests, and resolved the issue. Great customer service as well. Thank you! More

recall service Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inqu Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inquisitive about my problem and excellent follow-up. More

Bill and his team are amazing people. They are so incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great human! More

QUICK and GREAT I was in a huge rush but I was able to get my car in for the oil change, Cabin filters and engine filter in under 25 min. I couldn't get that done in I was in a huge rush but I was able to get my car in for the oil change, Cabin filters and engine filter in under 25 min. I couldn't get that done in the suburbs if my life depended on it. I guess the dealers in big cities know how to move FAST!! Thanks for the help guys. I'll be back. More

Great over all experience! Fast friendly service and a completely pain free experience for getting your annual service done, I was out before the originally estimated time. completely pain free experience for getting your annual service done, I was out before the originally estimated time. More

Berto is the best Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank you Berto! More

Quick scheduling, excellent service process, fast service time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! More