Volkswagen of Downtown Chicago - Service Center

Great help Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the proce Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the process and all More

5 Year Maintance Very positive experience. Good communications. arranged for me to be picked up at my place and driven to the dealership once the work was finished. Very positive experience. Good communications. arranged for me to be picked up at my place and driven to the dealership once the work was finished. More

Best place to take your VW Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful and I got my car in and our there very quickly!! More

New tires and car realignment From start to finish, it was an easy to process to have tires installed and my car realigned. The female service employee was very friendly, knowledg From start to finish, it was an easy to process to have tires installed and my car realigned. The female service employee was very friendly, knowledgeable, and seemed to have me in her best interest. She did not try to sell me a more expensive productive and unnecessary services. My only issue is that the service took about 30 minutes longer than the estimated completion time. More

Super Service Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the proc Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the process so easy. More

Great service!!! Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experie Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experience was fabulous!!! More

great service pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. More

Recall My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. More

Excellent experience - painless Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in a freshly washed car in no time. More

Great & easy I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. More