Volkswagen of Downtown Chicago - Service Center

Great communication Adam Khamsot did a great job diagnosing and getting my vehicle repaired in a timely manner. I asked for a breakdown of parts and labor and he provided Adam Khamsot did a great job diagnosing and getting my vehicle repaired in a timely manner. I asked for a breakdown of parts and labor and he provided it quickly. Thank you! More

Great Service Team Downtown Chicago VW is a great customer service center. I had to deal with a couple of headaches with my 2018 Atlas, and took my vehicle here. Each of Downtown Chicago VW is a great customer service center. I had to deal with a couple of headaches with my 2018 Atlas, and took my vehicle here. Each of the associates I worked with (most recently Miguel) have been very easy to work with. Also Bill Dolan, the service manager has done an excellent job of re-establishing trust with us after a couple of early breakdowns with this new model. I feel Bill and his team have treated us fairly, and really do work hard to maintain great customer relationships. Would definitely recommend this dealership. More

Recall Herberto and Joanna were amazing in helping with the services my car needed. I had a recall notice as well as had my car detailed. Herberto and Joanna were amazing in helping with the services my car needed. I had a recall notice as well as had my car detailed. More

Oil Change Service Visit Dariusz was very helpful and efficient. This visit was much better and smoother than my last visit at Downtown VW, all thanks to his professionalism. Dariusz was very helpful and efficient. This visit was much better and smoother than my last visit at Downtown VW, all thanks to his professionalism. Thank you! More

Great customer service from management down. Having some issues with a new car purchased from this dealership. The service staff has been excellent with regard to assisting with all my concerns. Having some issues with a new car purchased from this dealership. The service staff has been excellent with regard to assisting with all my concerns. More

Always looking out for what is best for me Luis has consistently recommended what is best for me as he schedules service for my Eos. He has never taken advantage of me, the customer, as he exp Luis has consistently recommended what is best for me as he schedules service for my Eos. He has never taken advantage of me, the customer, as he explains the necessary items that need addressing. It's comforting to know that he is a man of integrity when dealing with matters pertaining to my vehicle. More

VW of Downtown Chicago Went Above & Beyond My stepfather generously gave me his 2009 VW Rabbit and despite his taking fabulous care of the car (it has less than 23K miles on it), its transmissi My stepfather generously gave me his 2009 VW Rabbit and despite his taking fabulous care of the car (it has less than 23K miles on it), its transmission and other things needed work. Volkswagen of Downtown Chicago assessed the car's issues and determined that several things needed work. I know little about cars, but believe that Volkswagen of Downtown Chicago was honest and appropriate in suggesting the repairs they did. Significantly, thanks to the CTA my white car had black tar on several places on the roof and back and the people in the Detail Department were kind enough to remove them--completely for me. Love those Detail Department people!!!!!!! More

Excellent service and readily available inventory Discovered air bubble in tire while in Wisconsin (most likely from the dirt roads in UP MI during road trip), called two other VW dealerships in WI an Discovered air bubble in tire while in Wisconsin (most likely from the dirt roads in UP MI during road trip), called two other VW dealerships in WI and 4 none VW tire dealers, none had the right tire size in stock for my VW 2017 Alltrack (forget the brand of tire, apparently the tire size for these vehicles is rarely used and not often stocked because they're new and not many need tires for them). To our luck this dealership had the tires in stock, changed the tire, even provided discount (in lieu of a Lyft ride that wasn't worked that day) and washed car inside and out way before out scheduled time to pick up. Thanks to them, our road trip plans stayed on track. More

Great service. Went in for an oil change and new tire. Miguel went above and beyond to assist me. Everything was completed with in the estimated time frame with con Went in for an oil change and new tire. Miguel went above and beyond to assist me. Everything was completed with in the estimated time frame with continuous updates. More

Service was great and my car runs well I've been using their service department since I purchased my vehicle from them and the service had always been GREAT! Friendly staff and great work. I've been using their service department since I purchased my vehicle from them and the service had always been GREAT! Friendly staff and great work. More