Volkswagen of Downtown Chicago - Service Center

This dealership is excellent. Very responsive and good with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. with follow up issues. Everyone who works there has been very courteous with me and prompt in responding to questions. More

Great service! Luis was very helpful and let me know what I could do for further improve my vehicle but he was not pushy which I appreciated. I could do for further improve my vehicle but he was not pushy which I appreciated. More

Excellent Service!! I highly recommend this Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! Dealer. Service technician Luis called me and explained very well what needed to be done in my car Thank you !! More

VW of Downtown Chicago offer exceptional customer experience I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told ther I'd called for my 10K mile service on my '19 Tiguan that morning expecting to be booked by end of week and so was pleasantly surprised to be told there where appointments that afternoon. Meetings concluded sooner than expected and called to see if earlier appointment time was available. Service was accommodating and advised me to come on in earlier! Again...pleasantly surprised. Intake process was professional and efficient advising me of what to expect and of a recall I'd yet to receive correspondence on. Both my 10K servicing and ECM upgrade were accomplished in less time that I'd been advised. Outstanding experience that has raised the bar! Thank you Heberto, et al!!! More

Great service! I came in for an oil change and they also took care of a recall issue in shorter time than anticipated. First time there, won't be the last. took care of a recall issue in shorter time than anticipated. First time there, won't be the last. More

Warranty and recall I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) More

Great. Would definitely return Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other cus Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other customers for there Volkswagen repairs. More

Very good. The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out f The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out forms. More

Quality and Efficient Service I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then o I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then ordered me a Lyft to take me back home. He kept me updated and the car was returned washed inside and out and had the issue completely resolved. More

Absolutely great I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfo I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfortable and these guys are very friendly. I highly recommend this dealership to anyone who is looking for a car when a great and fast experience. More