Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.3
1,389 Reviews
Call Service Center (312) 614-0196

1,389 Reviews of Volkswagen of Downtown Chicago - Service Center

Sort by
March 24, 2024

Overcharged for service under warranty. Promised a refund. Been fighting weeks to get the promised refund. Dozens of calls to VW of Downtown Chicago. Still waiting. You waste my time and ar More

by NAN62
Recommend Dealer
No
Employees Worked With
Michael S, Brian, Luis, and others
Report | Print
Mar 28, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to Vale Barrera 312-628-4848 at your convenience or let us know the best way to reach you.

March 21, 2024

Mike, as a customer service, was ok He has a great attitude and was really nice More

by No-Reply-3tvezr4edcjx
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Mar 21, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Mike here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 21, 2024

Mike is great! quick & efficient service. Quick & efficient service. Mike explained everything very well. More

by mshaikh3
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Mar 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

March 20, 2024

He did not contact me until 3 hours about the service was not completed and my car wouldn't be ready until tomorrow and he did it text instead of calling me I had just spoken with him around 3:00 pm and text More

by MARIONDIXSON
Recommend Dealer
No
Employees Worked With
Brian Collins was the service rep
Report | Print
Mar 24, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, Marion, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Vale Barrera at 312-628-4848 so that we can speak directly, we'd love to address your concerns in detail.

March 13, 2024

Just one week after I purchased my new car, I had a check engine light...pretty frustrating. But Mike took care of me with great customer service, got me where I needed to go, and kept me updated about the i More

by MERATSEA
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Mar 13, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Mike here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 10, 2024

While I don't know who Kelia is, the experience we had with Jonathan was pretty good. Quick and accurate More

by stefano.thoma
Recommend Dealer
Yes
Employees Worked With
Kelia House
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelia House
Report | Print
Mar 11, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 09, 2024

Auzianna was very knowledgeable and helpful. I'm going to take my car there every time for as long as she works there. I've gotten the run around from other people. More

by TIMROLF59
Recommend Dealer
Yes
Employees Worked With
Auzianna
Report | Print
Mar 11, 2024 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

March 07, 2024

Always excellent customer service. Mike goes above and beyond. Always professional and proficient. Very knowledgeable More

by REED4US
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Mar 07, 2024 -

Volkswagen of Downtown Chicago responded

Reed, Thank you for your very kind review. Mike and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

March 07, 2024

Excellent experience. Mike S was extremely professional. Will be returning for future maintenance work. Thank you. More

by mb_maxwell
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Mar 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again!

March 07, 2024

Professional prompt service. Mike is awesome, very satisfied with his work and the new dealer building is very nice. More

by ARL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Mar 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

1
...
11
12
13
...
139