Volkswagen of Downtown Chicago - Service Center

The service department was great walking me through the process and getting my vehicle fixed and ready on time for pick up the same day. process and getting my vehicle fixed and ready on time for pick up the same day. More

The service is always excellent and the team is friendly and professional. Especially Miguel in the service center and his boss. They make everything easy. and professional. Especially Miguel in the service center and his boss. They make everything easy. More

Wiper Replacement I had a new windshield wiper that was smearing on my window and Justin worked with the service staff to get my wiper examined and replaced. I was very I had a new windshield wiper that was smearing on my window and Justin worked with the service staff to get my wiper examined and replaced. I was very pleased. More

Herberto was awesome! He made the process of having some recalls fixed incredibly easy and smooth. I definitely trust these guys for all work that needs to be completed by a VW dealership. recalls fixed incredibly easy and smooth. I definitely trust these guys for all work that needs to be completed by a VW dealership. More

EPC light Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic an Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic and minor fixes to monitor or potentially address in the near future for optimal maintenance. More

Outstanding Service Department, Team and Manager! This place is always busy and my service guy for the past 2 years has been Adam Khamsot. He always greets me with a smile and a handshake. Simply the This place is always busy and my service guy for the past 2 years has been Adam Khamsot. He always greets me with a smile and a handshake. Simply the best! He'll write up the work order ticket and review each and every item pointing out whats covered and not covered by warranty. Will send you text updates throughout the day letting you know the status of your vehicle. I even like that feature to prepay before pickup. Bill Dolan is the commander and chief of the VW service department. Great job all around and I just wanted to say thanks. More

Awesome service! Kept us updated through out the day. Provided a detailed report at the end of the service. Our car was ready right on time! Provided a detailed report at the end of the service. Our car was ready right on time! More

Good service I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was not normal and did a full test and replaced my battery free of charge. They had issues finding my file and warranty information at first, but the finance manager who helped me with my purchase helped me find my information and was of huge help, even though he didn't need to be involved in the servicing. Once they straightened that out, they were able to service my car. It was a pretty long wait for a pretty straightforward issue, but I'm happy with the service they provided. More

From the time I stepped inside of the dealership, I was provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solu provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solution to the unforeseen enigmas with my vehicle and offered empathy in this difficult time for me. I really appreciated being treated with care, as many places do not provide you with great service and great attitudes! Fletcher Jones Volkswagen provided phenomenal service and attitudes. To say the least, I am very pleased with my visits. More

Lillian was very outstanding and give me excellent customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership More