Volkswagen of Downtown Chicago - Service Center

Fantastic service in a timely manner! Response time was immediate. Excellent explanation of billing and service performed. Always confident in bringing my car in for service. Thanks! immediate. Excellent explanation of billing and service performed. Always confident in bringing my car in for service. Thanks! More

Excellent service. Got exactly what I needed. They took the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. More

Professional Customer Care I purchased my 2 year leased-new Passat prior to lease expiration and appreciated being able to take care of this transaction safely during the pandem I purchased my 2 year leased-new Passat prior to lease expiration and appreciated being able to take care of this transaction safely during the pandemic. Volkswagen of Downtown Chicago has always been my dealer for VWs and Service since 2011 (formerly Fletcher VW). They are 100% customer oriented in all departments. More

The service staff was very respectful and attentive. The provided transportation to and from the dealership. The entire experience was worry free. It is obvious that quality customer service is highly prio provided transportation to and from the dealership. The entire experience was worry free. It is obvious that quality customer service is highly prioritized. More

Service and Oil Amazing job, went in detail and explained every thing. Wash was quick and good. He pointed out few stuff needs to be change and got priced it right. Amazing job, went in detail and explained every thing. Wash was quick and good. He pointed out few stuff needs to be change and got priced it right. More

I would never take my car anywhere else the whole team there is amazing from Adam to Jorgie to Vale to Bill to Jason, Miguel is great asset to the team and Herberto as well I love that guys mustache there is amazing from Adam to Jorgie to Vale to Bill to Jason, Miguel is great asset to the team and Herberto as well I love that guys mustache More

Proactive, professional and timely service. From service manager, Porter to technicians it is always a great experience at DT VW. In addition, the sales department stands behind their word. I recommend the manager, Porter to technicians it is always a great experience at DT VW. In addition, the sales department stands behind their word. I recommend the dealership to all my friends and family for all these reasons. More

Very quick to respond and very courteous service. And the fast pass provide pick up and drop off which is very convenient. Will recommend to other VW customers. fast pass provide pick up and drop off which is very convenient. Will recommend to other VW customers. More

Adam in the service department was amazing. Friendly, knowledgeable, made the process simple and painless. He was super helpful from be gemming to end. Please give him a raise. knowledgeable, made the process simple and painless. He was super helpful from be gemming to end. Please give him a raise. More

Window repair for my VW Tiguan. It was easy to set up an appointment online. The service agent was courteous and helpful. Service was able to correctly identify the problem and the w It was easy to set up an appointment online. The service agent was courteous and helpful. Service was able to correctly identify the problem and the work was performed to my satisfaction. My vehicle window is now functioning well. Very pleased with the helpful and the efficient service. Thank you. More