Volkswagen of Downtown Chicago - Service Center

Good service, the service reps are personable and professional. I'd say this is a better resource for yearly maintenance and so forth than for repair, which gets very pricey. But good guys. professional. I'd say this is a better resource for yearly maintenance and so forth than for repair, which gets very pricey. But good guys. More

Great service Lillian Juarez was amazing! I typically spend more than four hours at the dealership but she had me in and out in less than 2 hours. I went in for a Lillian Juarez was amazing! I typically spend more than four hours at the dealership but she had me in and out in less than 2 hours. I went in for a 20K maintenance service, I highly recommend working with Lillian. Lillian explains everything in great detail and you don't feel rushed or confused on what is going to take place. More

They didn’t put the sensors back on all rims. Now I have to pay $700 to get them put on all of my tires to pay $700 to get them put on all of my tires More

efficient, knowledgeable I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many V I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many VW dealers throughout the USA and VW of Downtown Chicago by far the best in all area's, More

Adam was really great and kept me informed during the process of fixing my car. The service was exceptional. I always get serviced there and will continue to do so. process of fixing my car. The service was exceptional. I always get serviced there and will continue to do so. More

Very good in all aspects ... Herberto has been more than profesional every time that I have to get my car to the dealership no matter if ita a service or any other little thing profesional every time that I have to get my car to the dealership no matter if ita a service or any other little thing More

Great communication and honest assessments. Called right away when my vehicle service was complete. The team also washed the car as part of the service which added some nice touch. away when my vehicle service was complete. The team also washed the car as part of the service which added some nice touch. More

Yes the service was superb!!! My service advisor was very patient and informative. Kept me up to date on all repairs. I highly recommend this location for future maintenance appointments. patient and informative. Kept me up to date on all repairs. I highly recommend this location for future maintenance appointments. More

Miguel took care of us Miguel was really kind and welcoming, he did not make me feel pressured at all or "oversell" me. As a young woman, I would feel safe working with him Miguel was really kind and welcoming, he did not make me feel pressured at all or "oversell" me. As a young woman, I would feel safe working with him again. More

I worked with Adam K. in the Service Department to address some issues that came up with our 2011 Touareg TDI that we purchased from VW of America after it received the EPA Approved Emissions Modifica address some issues that came up with our 2011 Touareg TDI that we purchased from VW of America after it received the EPA Approved Emissions Modification. He was knowledgeable and assured us it would all be taken care of without any issues. He arranged for a loaner car and kept us updated via helpful texts. I normally avoid dealer service centers at all costs and do my own work but VW of Downtown Chicago has fantastic service and fair prices that make it worth my while to just leave it to experts like Adam! More