Volkswagen of Downtown Chicago - Service Center

Luis is great I brought my car in this week and had a great experience. Luis was very helpful and went above and beyond to be friendly and helpful. I brought my car in this week and had a great experience. Luis was very helpful and went above and beyond to be friendly and helpful. More

Great service on first visit! Professional and communicative. Had to wait a bit longer than they said, but if the work is done well and accurately, and there's no surprise charges, Professional and communicative. Had to wait a bit longer than they said, but if the work is done well and accurately, and there's no surprise charges, then it's worth it. More

Friendly and professional The people working here are so nice and helpful. They kept me updated and made sure to get permission before doing any work on my VW. Also, they were The people working here are so nice and helpful. They kept me updated and made sure to get permission before doing any work on my VW. Also, they were very honest and clear about fixes that were necessary and others that were not. Definitely recommend. More

Amazing, prompt service I had a slow leak that turned worse. I was able to bring in my car for a complementary tire patch in the morning, and get it back in the afternoon, c I had a slow leak that turned worse. I was able to bring in my car for a complementary tire patch in the morning, and get it back in the afternoon, complete with a ride to and from work. Thank you, Luis and VW of Downtown Chicago! More

Quality experience Mike was very good about explaining what was necessary as opposed to optional and not pushy at all about the service related items that came up. He w Mike was very good about explaining what was necessary as opposed to optional and not pushy at all about the service related items that came up. He was very helpful and I appreciated his manner and knowledge regarding the vehicle and service related issues specific to my car. More

Great customer service Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you More

Amazing Service I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ More

Great service! Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership f Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership for service again. More

Excellent, responsive service. Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! More

Highly recommend VW of Downtown Chicago Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. More