Volkswagen of Downtown Chicago - Service Center

Quick change of flat tire Had an untimely flat tire occur on a busy Saturday afternoon. Called the service center and was able to bring the car in right away. Because we had pu Had an untimely flat tire occur on a busy Saturday afternoon. Called the service center and was able to bring the car in right away. Because we had purchased the tire and wheel protection plan, we had a new tire put on the car within just a couple hours of calling. Great customer service. More

Heberto Delgado is the BEST! Because of service representatives like Heberto Delgado, I wouldn't go anywhere else! Not only was he extremely patient and informative with me, he f Because of service representatives like Heberto Delgado, I wouldn't go anywhere else! Not only was he extremely patient and informative with me, he followed up via text, phone calls and emails. His customer service was the best! More

Oil Change Great customer service experience, excellent service. Overall experience was very positive without any issues. The Lyft service really adds to the con Great customer service experience, excellent service. Overall experience was very positive without any issues. The Lyft service really adds to the convenience to everything, and having the car ready for pickup right after work, couldn't have asked for a better experience. More

very improved service since last time I was there. I have been a customer with this place for over 30 years. Always gave the highest reviews and made referrals to others because service had always bee I have been a customer with this place for over 30 years. Always gave the highest reviews and made referrals to others because service had always been terrific. However once downtown Volkswagen took over from Fletcher this was no longer the case. The transition was horrible, and as a result I stopped coming to this dealership for service for awhile. Bill Dolan the manager was great in listening to previous my feedback and it's obvious he's gotten things back on track. I'm now happy to be back as a customer. Thanks to Adam and Luiz for their prompt and courteous help. More

Easy to get to, great Service , people are so helpful , and always take my needs as a number one priority. Will be back for my next Service . Thanks to all! and always take my needs as a number one priority. Will be back for my next Service . Thanks to all! More

Adam is such a pleasure to work with. He'll make the cow go over the moon! Won't work with anyone else but him. go over the moon! Won't work with anyone else but him. More

Very professional! Excellent service! After the service car is like brand new, I really recommend this dealership for everyone who liked keeping car like brand new Adam, Thank you very much for your help car is like brand new, I really recommend this dealership for everyone who liked keeping car like brand new Adam, Thank you very much for your help always More

Great Service Center, terrible sales and sales manager Bill, the service manager, was great to work with. He’s very carrying and polite and was focused on making our experience to Volkswangen’s standards. Bill, the service manager, was great to work with. He’s very carrying and polite and was focused on making our experience to Volkswangen’s standards. We’ve been a VW family for over 30 years and enjoy the vehicles they offer. On the flip side of that, our sales experience was the worst that we’ve received in some time. The sale of a car that has pervious damage was sold to us with out disclosure of the repairs. Unfortunately, the repairs were not done to new car standards and required additional work. We didn’t come to this dealer to be taken and at this point, we’ll never purchase a vehicle from them again. It’s too bad as this dealer is close to our home and is very convenient. Unless something is done, our minds will not be changed and we’ll be sure to steer any of our friends or acquaintances away. More

GREAT SERVICE! I had a flat tire, and they were able to repair the tire, so I didn't have to replace it, and buy a new tire! I had a flat tire, and they were able to repair the tire, so I didn't have to replace it, and buy a new tire! More

Seamless experience! Friendly and competent staff keeping me updated on status. I really like the Lyft pick up and drop off option. Check out literally took 30 seconds me updated on status. I really like the Lyft pick up and drop off option. Check out literally took 30 seconds More