Volkswagen of Downtown Chicago - Service Center

1st class everything as it should be very professional i would recommend your service dept to anyone also buy all my vw parts from you and if i eve everything as it should be very professional i would recommend your service dept to anyone also buy all my vw parts from you and if i ever buy a honda it would from your dealer More

very good I have just finished my car's annal service from Miguel. Miguel is very professional and friendly. We communicate very well. I would look forward to s I have just finished my car's annal service from Miguel. Miguel is very professional and friendly. We communicate very well. I would look forward to seeing him next time. More

Adam was great I experienced great customer service from Adam. Was completely satisfied and would recommend him highly to others. Quick service and he let me know im I experienced great customer service from Adam. Was completely satisfied and would recommend him highly to others. Quick service and he let me know immediately when it was done More

Quick repair of failing engine It was diagnosed quickly and properly. Work done on time with good quality. Got advice on other components which need my attantion. Planning to follow It was diagnosed quickly and properly. Work done on time with good quality. Got advice on other components which need my attantion. Planning to followup with the Service. More

Bill Dolan took care of me These guys took care of an issue I had with my Golf's trim. No cost to me and timely service. Good communication as well. I'll definitely return. These guys took care of an issue I had with my Golf's trim. No cost to me and timely service. Good communication as well. I'll definitely return. More

11/15/19 Hi - Adam was super helpful while I was waiting for my vehicle. However, from what I can assume was out of his control my oil change took more than 2 Hi - Adam was super helpful while I was waiting for my vehicle. However, from what I can assume was out of his control my oil change took more than 2 hours and I did not receive the typical complimentary car wash or have my summer mats changed out to winter (as I requested). This may be because I had a meeting I had to rush to, however did want to provide that feedback. Thanks! -Kylee Kissane More

10K Service Service was friendly and prompt. The waiting area was nicely arranged and I was able to get some work done while my car was serviced. Service was friendly and prompt. The waiting area was nicely arranged and I was able to get some work done while my car was serviced. More

Great service Justin Walker was just so helpful with my 40K regular maintenance. I will be coming back for all of my services here. Thanks for great service. Justin Walker was just so helpful with my 40K regular maintenance. I will be coming back for all of my services here. Thanks for great service. More

Friendly staff with great service I had a positive visit to the service department. The staff was friendly. The facility was comfortable. The my service coordinator made sure I underst I had a positive visit to the service department. The staff was friendly. The facility was comfortable. The my service coordinator made sure I understood my report and knew my options. They also coordinated ride service so that I could get to and from work. More

5k service Friendly service with a nice, quiet waiting area to work in while I waited. 5k service and recalls taken care of in a timely manner. Friendly service with a nice, quiet waiting area to work in while I waited. 5k service and recalls taken care of in a timely manner. More