Volkswagen of Downtown Chicago - Service Center

The dealership is great. Why else would I go there? Everyone I encountered was pleasant, professional and willing to take time to explain things for me. My car needed a fair bit of work, but I can't Everyone I encountered was pleasant, professional and willing to take time to explain things for me. My car needed a fair bit of work, but I can't complain since it is 10 years old and I have had almost no problems or repair expenses with it. I'll probably buy my next car at the dealership. More

Gerardo provided terrific explanations. Courtesy valet service was an appreciated convenience. I would have preferred more heads-up on the expected turn-around time. As it was, I didn't have anythi service was an appreciated convenience. I would have preferred more heads-up on the expected turn-around time. As it was, I didn't have anything planned, so no harm no foul. But I had vaguely expected getting my car back same day. My bad for not asking. But, again, it ended up being no problem. When my car was returned, the driver left the stick shift in neutral and did not apply the handbrake. I live on a flat street, but that could have been a problem. Overall a superb experience! More

Very good service ask for Adam he’s really professional, he knows what he’s doing. Costumer service good it’s not cheap but good work. he knows what he’s doing. Costumer service good it’s not cheap but good work. More

Gerardo was fantastic. He walked me through my options and figured out the issue with my wheel and tire. Friendly service! Will definitely be bringing my car back next time I need work done and figured out the issue with my wheel and tire. Friendly service! Will definitely be bringing my car back next time I need work done More

They're very reliable and transparent with information, letting me know recommendations, any problems the technician encountered, and items that maybe aren't necessary now but should be considered in the f letting me know recommendations, any problems the technician encountered, and items that maybe aren't necessary now but should be considered in the future. I like that. I don't feel that they're trying to sell me on things just to make money. More

I trust VW of Downtown Chicago with all kinds of service my passat needs. I have worked with Herberto, Adam, and Miguel, and all of them are perfect. They let me know exactly what the car needs in what orde my passat needs. I have worked with Herberto, Adam, and Miguel, and all of them are perfect. They let me know exactly what the car needs in what order of priorities, keep me posted throughout the process, and get the job done in a timely manner. Their prices are very reasonable. More

I felt very welcomed and valued by Volkswagen of Downton Chicago. They were very informative and catered to my needs. They were understanding of my budget and were open and honest communicators. I felt I co Chicago. They were very informative and catered to my needs. They were understanding of my budget and were open and honest communicators. I felt I could trust them to give me honest feedback and recommendations. Thank you! I trust this dealership with my Volkswagen More

Great service. Adam was great and I was overall satisfied like always. Will always come back here for any of my VOLKSWAGEN needs for sure. like always. Will always come back here for any of my VOLKSWAGEN needs for sure. More

Gerardo was great, I'll take my car to him for all future services. Car wash is free but far from good, was not in line with the overall great service. services. Car wash is free but far from good, was not in line with the overall great service. More

Very professional and prompt. Car pickup and return from residence was so easy. Luis did a great job explaining everything to me. I will definitely bring my car back for service next time I need it. residence was so easy. Luis did a great job explaining everything to me. I will definitely bring my car back for service next time I need it. More