Volkswagen of Corpus Christi

Worst service department ever! If you need something done, your are going to have to show up there in person EVERY time because they don't answer the phone or return calls. They ge If you need something done, your are going to have to show up there in person EVERY time because they don't answer the phone or return calls. They gentlemen helping us, Scott, is extremely rude. They did faulty warranty work. They have lost my warranty papers 4 times. They tried to get a bunch of work in before the warranty expired, but screwed things up even more. Then denied that they did the work, then deciding that their work was good and something must have happened. Yeah, my wife got under the car and loosened the arms they installed. It's one thing after another with them and I will never buy a Volkswagon again because of them, and them only. This has been the norm over the 4 or 5 times we have dealt with them. I feel so strongly about it, I will make sure I am as public as possible about the disgusting level of service in their service department. They don't disguise the fact that they are misleading and making sure they make their buck. It's blatant and in your face. At least make me feel good about getting screwed over, come on! More

RUN AS FAST AS YOU CAN FROM THIS DEALER! Wow-this is WORST car buying experience I've ever had. The dealer represented my car as in great mechanical shape. I was buying my son's first car, a Wow-this is WORST car buying experience I've ever had. The dealer represented my car as in great mechanical shape. I was buying my son's first car, and told them I needed a sound car. They said this one was in excellent shape. A couple hundred miles later and it needs thousands of dollars in repairs. And guess what? The DEALER WILL NOT STAND BEHIND THE CAR. In fact, the service guy told me "Oh well, you bought a used car." The general manager is claiming that I could have bought a warranty, but at signing I was told the "Lifetime" warranty that comes with the car would even cover the engine. In fact, it doesn't cover anything. I am appalled at the response of this dealership when I asked them to fix the car. Here is one of the things he said to me in an email: "The vehicle obviously did not have these problems when you took delivery or you wouldn't have bought it." Really? I wouldn't have bought it if you'd told me it was a lemon!!! My advice? RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP. THEY ARE CROOKS AND ONCE THE SALE IS MADE, THEIR SMILES AND NICE ATTITUDE GO AWAY. Just look at some of the other reviews they have. This isn't the first time they've done this. More

FRAUD AT ITS FINEST.....Unauthorized application for credit My daughter went into the dealership in hopes of financing her car in her name alone. The salesman requested that she give them additional informatio My daughter went into the dealership in hopes of financing her car in her name alone. The salesman requested that she give them additional information stating they needed it to verify her information. That information they asked her for included my social security number. I had already secured financing for her a vehicle through my credit union and did not need financing. The dealership insisted they could get her financed in her name alone. They never called me or asked my permission nor did I sign anything allowing them the right to run my credit or did I ever fill out a credit application. In the end I have many hard inquiries from this dealership at several financing institutions and even though I have reported this to the credit bureau and the three credit reporting agencies - it is being very difficult to get them removed. It appears there is a law called the USA Patriot Act H.R. 3162 Section 326 that does actually protect people like myself that never gave permission for them to run my credit or they have stated that I filled out the application which is definitely a lie since I live 200 miles away from Corpus Christi. So not only am I leaving this review I will proceed to the BBB and I think I will file the complaint under the Patriot Act. More

Unqualified, Unprofessional and Dishonest! A most terrible experience. We brought our pristine VW Phaeton W12 with 55k miles [$103,000 when new] with VW Easydrive Platinum warranty, for a A most terrible experience. We brought our pristine VW Phaeton W12 with 55k miles [$103,000 when new] with VW Easydrive Platinum warranty, for a battery drain, sunroof switch problem, door lock problem,s and horn replacement. The horn was replaced, the sunroof switch was replaced, but broke again on the way home from the dealership. The door lock's were not fixed and they wanted an additional $2050 in diagnostic fees to repair them. [The car is still under warranty mind you!] They also replaced the "Keyless entry module". That repaired the battery drain, but they didn't know enough about the car to realize that they had fixed the problem. We declined the $2050.00 fee to diagnase the door lock's and we picked up the car under the advice of Vince the service manager. He expressed concern that they're warranty claim of $2300.00 would be declined, as they had not repaired the car properly. He advised us to come back later. We picked up the car, they had it for three weeks and we had lost confidence in them. When we got home we found a severely scratched roof.Damage to the drivers door glove box, grease spots on the cloth headliner, rattles in all four door's, and the sunroof was still broken, though they had replaced sunroof parts and charged the warranty company for the repairs. Mark, their lead technician was responsible the REPAIRS/ PROBLEMS.. We called Jason our service adviser several times to express our concerns. He gave us a PHONY EMAIL to send our complaints and pictures too, [ jason_----@Yahoo.com] His email at jolog@vwofcc.com came back as undeliverable, [ smacks of deception] We tried to call Jason at the dealership several times and he would not return our calls. After two weeks we called and talked to Mr.King, a manager at VW of corpus. We talked about the problems and he said he would get back to us the following Monday. That was three weeks ago and still no call. WE DO NOT RECOMMEND THEM FOR ANY SERVICE! They charged us $205 per hour, which is commensurate for a VW Phaeton expert. They are far from expert, [ I would equate them to a " Jiffy Lube that sells cars". Not a VW Expert Service Facility. I have 35 years professional experience working on high end German cars. I took our car to them because it is still under warranty, and I dont have access to VW proprietary information. What a mistake. I will never do that again. I'd rather pay out of my own pocket than have them work on and damage my car again. In closing, My professional opinion is ," THEY ARE UNQUALIFIED, UNPROFESSIONAL AND DISHONEST!. They do not care about their customers, THEY JUST WANT YOUR MONEY!! BEWARE!! Peace love and happiness , Jeff and Debbie More

Helpful Service Johnny was super helpful with me while servicing my car. After he finished changing the oil, he showed me some other things that were wrong with it (t Johnny was super helpful with me while servicing my car. After he finished changing the oil, he showed me some other things that were wrong with it (tire tread, filters, etc.) and asked if I wanted to replace everything and when I asked his opinion, he was real honest with me and told me certain things weren't too important to replace but other things were. I appreciated the honesty and I'm definitely going back for all my car needs. More

Customer Service John gave us excellent customer service. Hoping the quality of service will continue thru out through life of the car.A good thank you for the car pu John gave us excellent customer service. Hoping the quality of service will continue thru out through life of the car.A good thank you for the car purchase goes to John. More

No pressure to purchase This is the second car that I purchased this month. I simply told John Flanagan what I wanted and what I wanted to pay. Period. He came through for us This is the second car that I purchased this month. I simply told John Flanagan what I wanted and what I wanted to pay. Period. He came through for us. More