Volkswagen of Clarksville - Service Center

Customer Service is what sold me I have always owned a Toyota. My daughter bought a VW from Clarksville. The customer service she received is why I came to Clarksville VW. I have always owned a Toyota. My daughter bought a VW from Clarksville. The customer service she received is why I came to Clarksville VW. More

Outstanding! I have been a vehicle owner for many years, and I have owned many makes and models. My Volkswagon Jetta is "The Best" vehicle I have ever owned. I b I have been a vehicle owner for many years, and I have owned many makes and models. My Volkswagon Jetta is "The Best" vehicle I have ever owned. I base that rating on, not only the dependability and comfort of the vehicle, but on the very important aspects of "ease and convenience" when having the vehicle serviced. Life is difficult, we all seek out the "path of least resistance"... the Service Center at this dealership provided me with just that... a great trust worthy experience, no worries! Kudos to Ms. Bowman the Service Advisor! More

Avoid VW of Clarksville Avoid VW of Clarksville, especially the service department. Eric and his hack service writers are liars. Back in early July I scheduled to have my air Avoid VW of Clarksville, especially the service department. Eric and his hack service writers are liars. Back in early July I scheduled to have my airbag and fuel pump recalls repaired. I had been waiting months on the parts for the airbag. When I went in to pick up my car I was informed the airbag recall was not corrected because they did not have parts. I was promised a loaner when the parts came in. I called VW of America, parts were earmarked for my car, and an appointment set for mid-August. When I called to confirm with Clarksville, they did not have a loaner available so I agreed to reschedule. I was supposed to be called when a loaner would be available. Two weeks later, no call. When I called, I set up and appointment through Eric with the promise of a loaner. After driving through 1 hour of rush hour standstill traffic to get from Louisville to Clarksville, everything is written up. No loaner. Over an hour and a half later I am waiting on a call back from an owner or at least someone there who would care besides the very sweet sounding person who answers the phones. More

3 diagnostic fees to attach a vacuum hose I was charged $330 to attach a vacuum hose. These were diagnostic fees and each time I was told everything was good and the turbo was working fine. I I was charged $330 to attach a vacuum hose. These were diagnostic fees and each time I was told everything was good and the turbo was working fine. I offered to accept a 4 wheel alignment as a 'settlement' and was told,"When you see a Dr. each time you pay a fee even if the Dr doesn't fix you." When I told him," That's like comparing Apples to Oranges." He said I had an attitude and forced me to leave. DO NOT DO ANY BUSINESS WITH THIS DEALERSHIP! There are 2 others in Louisville that are more reputable than this Clown Show! More